BNA MOTORS
Verified Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, BNA Motors delivers a strongly positive sales experience with enthusiastic praise for individual consultants and a generally smooth purchase process. However, a recurring pattern of post-sale breakdowns in communication, unresolved vehicle defects, and poor aftercare for customers who experience problems creates a sharp divide between satisfied buyers and deeply frustrated ones, pulling down scores in reliability and aftercare themes.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual sales consultants as friendly, patient, and dedicated. Staff like Jordan, Gino, Faith, Veronique, Ryan, and Jamie receive repeated personal praise for going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.4Trustindex Rating
#8Ranked In Repairs & Service
158h 32mReply Time
-5 NPSUnlikely
Replied to 61% of negative reviews
Reply time on negative reviews: 199 hours 45 min
TrustIndex
6.4
Ranking
#8
in Repairs & Service
Avg Reply
158h 32m
NPS Score
-5
Recommended: Unlikely
Replied to 61% of negative reviews
Reply time on negative reviews: 199 hours 45 min
Review Distribution
4.4|267 Reviews
May '25 - Apr '26
5(69%)
4(17.1%)
3(1.6%)
2(1.2%)
1(11%)
5(69%)
4(17.1%)
3(1.6%)
2(1.2%)
1(11%)
Recent reviews (267)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceR
RF
Roderique F
1 reviews | Active since Jan 2020
19 Mar 2026, 07:59
This is my 4th purchase at BNA motors, and until now I've never had any issues with their vehicles
This is my 4th purchase at BNA motors, and until now I've never had any issues with their vehicles. Communication is the only thing they have to work on.
Helpful (0)
|Replies (0)RF
Roderique F
1 reviews | Active since Jan 2020
19 Mar 2026, 07:59
This is my 4th purchase at BNA motors, and until now I've never had any issues with their vehicles
This is my 4th purchase at BNA motors, and until now I've never had any issues with their vehicles. Communication is the only thing they have to work on.
0
Replies (0)SS
Sajiedah S
1 reviews | Active since Jan 2020
18 Mar 2026, 10:39
Great service from BNA Motors! I was kept informed throughout the process, and they made sure I left happy with my vehicle
Great service from BNA Motors! I was kept informed throughout the process, and they made sure I left happy with my vehicle. They also helped sort out my finance despite a few issues, and I was successfully approved. The aftersales team followed up as well to check that everything was still good. Highly recommend!
Helpful (0)
|Replies (0)SS
Sajiedah S
1 reviews | Active since Jan 2020
18 Mar 2026, 10:39
Great service from BNA Motors! I was kept informed throughout the process, and they made sure I left happy with my vehicle
Great service from BNA Motors! I was kept informed throughout the process, and they made sure I left happy with my vehicle. They also helped sort out my finance despite a few issues, and I was successfully approved. The aftersales team followed up as well to check that everything was still good. Highly recommend!
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Replies (0)N
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kenan F
1 reviews | Active since Jan 2020
17 Mar 2026, 08:03
Failure too provide good customer car.
It started of good when i had my first car but when i got my second car they gave me a new sales person. last year when i got my car i saw that my 1st and 2nd gear is a bit sticky and i immediately reported it .after a few months my 5th gear was popping out and i reported in whilst telling them i reported the sticky gears 1 and 2 and now the 5th gear is popping out. they made a booking but omly fixed the 5th gear problem which was the sink rows of the gear box. whilst they fixing the sink rows they knew about my issue with 1st and 2nd gear and the small chip in my wind screen but ended up only fixinf the sink rows and when i gotmy car back i told them but they still didnt fix the initial problems . then i told my sales person that they must fix my issues as they havent been dealt with all he said was okay he will contact me .i attempted too contact him multyiple times and he ignored me since october 2025 up until this year when i messaged and called him again just too find out that he doesnt work there at BNA anymore. now im sitting ewith a clutch,pressure plate and fly wheel issue with my chip in the wind screen and 1st and 2nd problem and contacted them too fix it .there after sales told me i can bring my car in too be fixed anytime but they cant supply me with a courtesy car which now has too be my issue and i dont stand ion that and im really frustrated too the point where mi wane take them too court because if i should have a break down il;ll be stranded due too their negligence.
Helpful (0)
|Replies (0)kF
kenan F
1 reviews | Active since Jan 2020
17 Mar 2026, 08:03
Failure too provide good customer car.
It started of good when i had my first car but when i got my second car they gave me a new sales person. last year when i got my car i saw that my 1st and 2nd gear is a bit sticky and i immediately reported it .after a few months my 5th gear was popping out and i reported in whilst telling them i reported the sticky gears 1 and 2 and now the 5th gear is popping out. they made a booking but omly fixed the 5th gear problem which was the sink rows of the gear box. whilst they fixing the sink rows they knew about my issue with 1st and 2nd gear and the small chip in my wind screen but ended up only fixinf the sink rows and when i gotmy car back i told them but they still didnt fix the initial problems . then i told my sales person that they must fix my issues as they havent been dealt with all he said was okay he will contact me .i attempted too contact him multyiple times and he ignored me since october 2025 up until this year when i messaged and called him again just too find out that he doesnt work there at BNA anymore. now im sitting ewith a clutch,pressure plate and fly wheel issue with my chip in the wind screen and 1st and 2nd problem and contacted them too fix it .there after sales told me i can bring my car in too be fixed anytime but they cant supply me with a courtesy car which now has too be my issue and i dont stand ion that and im really frustrated too the point where mi wane take them too court because if i should have a break down il;ll be stranded due too their negligence.
0
Replies (0)J
Junior
1 reviews | Active since Jan 2020
16 Mar 2026, 10:25
The whole process was hassle free without any problems
The whole process was hassle free without any problems. The customer service is from a very peak standerd I would recommend BNA MOTORS to the world if they want to purchase a vehicle.
Helpful (0)
|Replies (0)J
Junior
1 reviews | Active since Jan 2020
16 Mar 2026, 10:25
The whole process was hassle free without any problems
The whole process was hassle free without any problems. The customer service is from a very peak standerd I would recommend BNA MOTORS to the world if they want to purchase a vehicle.
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Replies (0)B
Bradwill
1 reviews | Active since Jan 2020
15 Mar 2026, 07:34
I’d like to thank Lo...
I’d like to thank Lovisto from BNA MOTORS that assist me with my purchase 🔥he is very calm and helpful 🙌🔥ill give him a 11/10 for his good service he did give me 💯will obvious do bussiness with him again 🙌!!!
Helpful (0)
|Replies (0)B
Bradwill
1 reviews | Active since Jan 2020
15 Mar 2026, 07:34
I’d like to thank Lo...
I’d like to thank Lovisto from BNA MOTORS that assist me with my purchase 🔥he is very calm and helpful 🙌🔥ill give him a 11/10 for his good service he did give me 💯will obvious do bussiness with him again 🙌!!!
0
Replies (0)M