Excellent service

I bought a Bneta pet feeder through Amazon, which did not work. I wanted to return it but Amazon said that the product is ineligible for returns. I then contacted Bneta directly through their website not thinking that I will ever receive feedback. But I got contacted by George, told him what happened with Amazon, he arranged for the feeder to get picked up, he checked it, and send me a new one. That is excellent customer service in an age where we are used to automated responses and no service or accountability. Thank you George and Bneta