BOA SANDOWN NOT COOL

I had a gel overlay done 31st December at Boa beauty Bar Sandown Table View By January 5th my nails were peeling and gel was coming off I sent pictures to the manager at the Sandown store Who advised a full set would be done the following Saturday. Friday came and I messaged the salon to ask if I can reschedule the appointment as my kid is quite sick and I'm nursing. She said it won't be possible as the fix needed to be done in a certain time frame. Which I understand. Saturday morning came and I said I won't be coming as I'm in way to hospital with my kid. All she said was okay hope my kid gets well. I emailed the management team of Boa and to date (22 Jan) i have yet to receive any feedback. Now I'm left with half gel overlay nails on hands and a very sour taste in my mouth from a Brand such as Boa. Today i sent another email to them for a response and full refund for my nails. DO NOT GO TO BOA SANDOWN - THE SERVICE IS PATHETIC