Poor service & lack of customer care

I am extremely disappointed with BOA and the complete lack of accountability. Booking was already frustrating — calls keep you in queues until airtime runs out, and it took three days to get WhatsApp responses before a booking could even be made. On 4 January 2026, I was clearly told by Yasmina that the massage portion of the pedicure would be around 20 minutes. I booked based on this confirmation at the Riverside Rondebosch Mall branch. On 6 January, the technician contradicted this and delivered a rushed, low-quality service: · Ingrown toenail ignored until I asked · Scrubbing lasted less than 5 minutes · No soaking time · Massage lasted about 8 minutes · Treatment ended in 40 minutes where treatment was an hour The final result was unacceptable — uneven, bumpy polish and feet that looked untouched. This is not what one pays for at a professional salon. Attempts to resolve this were ignored. Calls went unanswered, WhatsApp messages were ignored, other branches did not assist, and despite being promised a callback from management, no one contacted me. There appears to be no owner or senior management willing to address complaints. I am requesting a full refund and am posting this as a public warning to others considering BOA. The most pathetic service I have ever received! No wonder they are so cheap. How do you have people with titles as managers but don’t get back to customers or sort the issue out.