Shocking Service from Boa Verdi

First and last time I'll visit Boa Verdi Centre. I waited 25 mins for my appointment with not even an acknowledgement or apology. All I wanted was to remove gel from my finger nails. Terrible treatment of my nails including a cut made on my finger. The technician clearly didn't know what she was doing. Took 70 minutes to do this. So add this to my 25 minute wait. Absolutely unacceptable.