BOA- Poor Quality nails + Poor customer service

Been using BOA for almost a year but suddenly this year my nails keep breaking, polish chipping, polygel and acrylic lifting. I have not been able to do a refill on my nails for a while because my nails are fixed numerous times and the poor quality from inception. What makes matters worse is their don’t care attitude, you can try get assistance but all i keep having to do is follow up with them, show up at the salon, get a sorry, nails repaired, another sorry . I have asked for my money but apparently I cannot get it back. How am I forced to re-do my nails at the same place? I did gel to my nails yesterday and I have chipped nails already. Now I must find time and money to get my nails re done. I had such strong nails, but I have been soaking off, fixing, filing so much that it has made my nails brittle. Between a mix of lack of management skills, customer skills, technician technical experience and low quality products used I am not sure why I keep giving it a chance. Imagine in this economy saying goodbye to your money just like that.

Maybe after over 10 years of doing nails I need tips on what I can / can’t do with nails done at BOA, or are chips inevitable? Are overlay’s lifting a week in normal? Is coming to fix nails at least once in a week fair? Please this is the worst embarrassing inconvenience