Speak up when the service you paid for was not what you received.

I RARELY make a complaint , this is my first hello Peter review but I’m extremely disappointed by Boa Sea Points customer service. I have been doing my nails for years all over Cape Town and expected way more from Boa Salons. My nails took around 3 hours + to do a simple short, square acrylic set (no nail art). After a week all my acrylic nails have popped off , it’s been exactly a week and 3 days now since getting my nails done. My nails were all different lengths, the acrylic was bumpy, uneven, thick, lifting and chipping. The colour and reference picture I used looked nothing like the service I received.

While my nail tech was friendly and welcoming, this review is not about her character but rather about the shocking customer service I received afterwards. When I called to make a complaint, I was told it was “time for a fill” and that nothing could be done, despite the fact that my nails did not even last a full week. All I asked for was a refund.

When I requested the consultant’s name during the call, the phone was put down on me. I called back three to four times and my calls were ignored. Half an hour later, I called again and was given a number to send my complaint to, which I did, but yet still no response.

This entire experience was pathetic. My time and money were wasted, and I will never return to this salon, not even if they offer a free fix. I am well aware of the correct salon standards and service expectations, and this was far below them. Out of all the salons and nail techs I have been to in Cape Town, this is by far the worst experience I have had and mind you the only formal complaint I’ve ever made. Absolutely disappointing.