Boardmans and Pepkor appalling customer service

1st December 2025 I paid in full for a Duvet cover. After much chasing on the delivery on the 9Th December 2025 I reviewed a small box containing a set of Volkano headphones ordered through “ Incredible Connection “ ordered by someone living in a township in Boksburg when I live in CT. The small box has my name and address and a label “ From Boardmans” but clearly not To this day I still have nothing and absolutely nothing has been actioned regarding a replacement duvet cover or a refund , despite many many e mails and telephone calls It was then placed with the supervisor Louisa Baloyi, who was apologetic and that she would treat this as urgent .. still absolutely zero action or communication… I have now place this with the South Africa Consumer Complaints ..,both Boardmans and Incredible Connection now come under the umbrella of Pepkor.. so I will also post this on Pepkor…. I seen a recent post here involving Louisa Baloyi and non delivery of 2 beds from Russels ( also under Pepkor umbrella) so in short do not touch anything related to Pepkor … because everyone is blaming the “ Warehouse” but NOBODY is taking accountability and nothing is resolved .. sorry Boardmans … NEVER again wil I make a purchase from you