B
Boardmans
Claimed Business
B
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Boardmans
Boardmans has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Boardmans across 740 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDB
Daphne B
1 reviews | Active since Jan 2020
10 Mar 2026, 15:53
PATHETIC CUSTOMER SERVICE
I ordered a double bed and headboard. Received only the headboard. I have called and emailed every single day to enquire about the balance of the order. The ONLY reply I keep getting. "We have escalated your query " Absolutely PATHETIC SERVICE DEFINITELY DO NOT HAVE ANY CUSTOMER SERVICE
Helpful (0)
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Daphne B
1 reviews | Active since Jan 2020
10 Mar 2026, 15:53
PATHETIC CUSTOMER SERVICE
I ordered a double bed and headboard. Received only the headboard. I have called and emailed every single day to enquire about the balance of the order. The ONLY reply I keep getting. "We have escalated your query " Absolutely PATHETIC SERVICE DEFINITELY DO NOT HAVE ANY CUSTOMER SERVICE
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Nikki N
1 reviews | Active since Jan 2020
2 Mar 2026, 06:14
NO response to customers
The reference number 9000479149. On the 16-02-2026 I received my order however it was incomplete. I immediately emailed Boardmans and reported the matter. After that I have called in twice and emailed 3 twice but all I receive is ticket number are reference numbers, absolutely no customer service or care.[ Ticket: 1433530 ] Order Delivered | 7300200787
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Nikki N
1 reviews | Active since Jan 2020
2 Mar 2026, 06:14
NO response to customers
The reference number 9000479149. On the 16-02-2026 I received my order however it was incomplete. I immediately emailed Boardmans and reported the matter. After that I have called in twice and emailed 3 twice but all I receive is ticket number are reference numbers, absolutely no customer service or care.[ Ticket: 1433530 ] Order Delivered | 7300200787
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Leonard G
1 reviews | Active since Jan 2020
22 Jan 2026, 08:46
Broken Items received and no response from Boardmans 30 days+
I purchased lamp shades on 19 December 2025. They were delivered damaged\broken on 22 December 2025. I was told by the delivery person to contact the customer care number to report the issue as he could not take the items back. I did this within minutes of receiving the broken items. I was then given a reference number and was told that I will be contacted. To date I have called the customer care number in excess of 8 times over this period. In addition, I sent two emails as well. I am then given a new reference number with each contact from my side and told that the matter has been escalated. To date I have not been contacted and keep being assured that the escalated matter will be looked into as the warehouse must contact me. We are now over a month from the date of the order being placed. As a first-time customer this is totally appalling as far as service goes and getting a resolution. Boardmans need to rectify this asap as money was spent only to receive broken items and then being promised to be contacted with no outcome thus far.
Helpful (0)
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Leonard G
1 reviews | Active since Jan 2020
22 Jan 2026, 08:46
Broken Items received and no response from Boardmans 30 days+
I purchased lamp shades on 19 December 2025. They were delivered damaged\broken on 22 December 2025. I was told by the delivery person to contact the customer care number to report the issue as he could not take the items back. I did this within minutes of receiving the broken items. I was then given a reference number and was told that I will be contacted. To date I have called the customer care number in excess of 8 times over this period. In addition, I sent two emails as well. I am then given a new reference number with each contact from my side and told that the matter has been escalated. To date I have not been contacted and keep being assured that the escalated matter will be looked into as the warehouse must contact me. We are now over a month from the date of the order being placed. As a first-time customer this is totally appalling as far as service goes and getting a resolution. Boardmans need to rectify this asap as money was spent only to receive broken items and then being promised to be contacted with no outcome thus far.
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Tegwen M
1 reviews | Active since Jan 2020
15 Jan 2026, 11:33
Boardmans and Pepkor appalling customer service
1st December 2025 I paid in full for a Duvet cover. After much chasing on the delivery on the 9Th December 2025 I reviewed a small box containing a set of Volkano headphones ordered through “ Incredible Connection “ ordered by someone living in a township in Boksburg when I live in CT. The small box has my name and address and a label “ From Boardmans” but clearly not To this day I still have nothing and absolutely nothing has been actioned regarding a replacement duvet cover or a refund , despite many many e mails and telephone calls It was then placed with the supervisor Louisa Baloyi, who was apologetic and that she would treat this as urgent .. still absolutely zero action or communication… I have now place this with the South Africa Consumer Complaints ..,both Boardmans and Incredible Connection now come under the umbrella of Pepkor.. so I will also post this on Pepkor…. I seen a recent post here involving Louisa Baloyi and non delivery of 2 beds from Russels ( also under Pepkor umbrella) so in short do not touch anything related to Pepkor … because everyone is blaming the “ Warehouse” but NOBODY is taking accountability and nothing is resolved .. sorry Boardmans … NEVER again wil I make a purchase from you
Helpful (0)
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Tegwen M
1 reviews | Active since Jan 2020
15 Jan 2026, 11:33
Boardmans and Pepkor appalling customer service
1st December 2025 I paid in full for a Duvet cover. After much chasing on the delivery on the 9Th December 2025 I reviewed a small box containing a set of Volkano headphones ordered through “ Incredible Connection “ ordered by someone living in a township in Boksburg when I live in CT. The small box has my name and address and a label “ From Boardmans” but clearly not To this day I still have nothing and absolutely nothing has been actioned regarding a replacement duvet cover or a refund , despite many many e mails and telephone calls It was then placed with the supervisor Louisa Baloyi, who was apologetic and that she would treat this as urgent .. still absolutely zero action or communication… I have now place this with the South Africa Consumer Complaints ..,both Boardmans and Incredible Connection now come under the umbrella of Pepkor.. so I will also post this on Pepkor…. I seen a recent post here involving Louisa Baloyi and non delivery of 2 beds from Russels ( also under Pepkor umbrella) so in short do not touch anything related to Pepkor … because everyone is blaming the “ Warehouse” but NOBODY is taking accountability and nothing is resolved .. sorry Boardmans … NEVER again wil I make a purchase from you
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Ismail M
1 reviews | Active since Jan 2020
14 Jan 2026, 11:22
Poor online service and returns process
I bought a Kenwood blender on Black Friday, it was advertised as a glass jug but when I received it it was a Plastic jug. The moment I received the delivery, I checked it was incorrect and called to log a return. This was on 4 December 2025. I have had numerous emails and phone calls to get this item collected and it is now the 14th of January and still no one can confirm when this item will be collected and refunded to me. I even offered to send it back via courier to your warehouse and I was told that there is no returns process in place for Boardmans.
Helpful (0)
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Ismail M
1 reviews | Active since Jan 2020
14 Jan 2026, 11:22
Poor online service and returns process
I bought a Kenwood blender on Black Friday, it was advertised as a glass jug but when I received it it was a Plastic jug. The moment I received the delivery, I checked it was incorrect and called to log a return. This was on 4 December 2025. I have had numerous emails and phone calls to get this item collected and it is now the 14th of January and still no one can confirm when this item will be collected and refunded to me. I even offered to send it back via courier to your warehouse and I was told that there is no returns process in place for Boardmans.
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Nthabeleng M
1 reviews | Active since Jan 2020
11 Dec 2025, 16:42
Leaking kettle
I bought Russell Hobbs kettle and toaster, the kettle was leaking on arrival, we sent it back, it's been 3 months we never got our kettle back, I'm very angry, I want my refund back
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Nthabeleng M
1 reviews | Active since Jan 2020
11 Dec 2025, 16:42
Leaking kettle
I bought Russell Hobbs kettle and toaster, the kettle was leaking on arrival, we sent it back, it's been 3 months we never got our kettle back, I'm very angry, I want my refund back
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Terisha G
1 reviews | Active since Jan 2020
10 Dec 2025, 14:05
DO NOT BUY FROM BOARDMANS!!
We bought bedding 2 weeks ago and have not received our order yet Website days 2-5 business days for delivery. I have tried contacting them through the number on their site and emailed but no response. I really think boardmans is not a legit only site. I spent so much, its so disappointing
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Terisha G
1 reviews | Active since Jan 2020
10 Dec 2025, 14:05
DO NOT BUY FROM BOARDMANS!!
We bought bedding 2 weeks ago and have not received our order yet Website days 2-5 business days for delivery. I have tried contacting them through the number on their site and emailed but no response. I really think boardmans is not a legit only site. I spent so much, its so disappointing
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Nicole D
1 reviews | Active since Jan 2020
4 Dec 2025, 06:48
DO NOT BUY FROM BOARDMANS
I hope whoever reass this is reading it before placing their order. DO NOT MAKE THE MISTAKE OF BUYING ANYTHING FROM THIS PLACE. YOU WILL NOT RECEIVE YOUR ITEM. I placed a order more than a week ago and similar to all the other reviews, I did not receive it. When following up with countless emails and phonecalls, no one can give me a real reason for the delay nor can they tell me when to expect the delivery. I was told my cas has been escalated but I think thats just something they say because nothing has come of the so called escalation. I requested the order to be canceled ans my money refunded. And im not very optimistic about getting my money back either.. might have to to take the loss on this stupid purchase. Whatever you're trying to buy from this place. GET IT SOMEWHERE ELSE. ANYWHERE ELSE. ITS NOT WORTH IT. I REPEAT ITS NOT WORTH IT.
Helpful (0)
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Nicole D
1 reviews | Active since Jan 2020
4 Dec 2025, 06:48
DO NOT BUY FROM BOARDMANS
I hope whoever reass this is reading it before placing their order. DO NOT MAKE THE MISTAKE OF BUYING ANYTHING FROM THIS PLACE. YOU WILL NOT RECEIVE YOUR ITEM. I placed a order more than a week ago and similar to all the other reviews, I did not receive it. When following up with countless emails and phonecalls, no one can give me a real reason for the delay nor can they tell me when to expect the delivery. I was told my cas has been escalated but I think thats just something they say because nothing has come of the so called escalation. I requested the order to be canceled ans my money refunded. And im not very optimistic about getting my money back either.. might have to to take the loss on this stupid purchase. Whatever you're trying to buy from this place. GET IT SOMEWHERE ELSE. ANYWHERE ELSE. ITS NOT WORTH IT. I REPEAT ITS NOT WORTH IT.
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