Short Delivery on Parcel

Short Delivery on Parcel They deliver my parcel short with 1 item, do not inform me and when I contact them about it, I am asked to pick a replacement item from a predetermined list of items that do not remotely resemble the item that was short and to top it off, the items on this list is of a lower value than what I paid for the item that was not delivered. No correspondence to let me know that the item was short, it is like they wanted me to not notice. After I requested for a manager to contact me as I found it utterly disgraceful that I had to select an item that was not similar to that I originally bought and was of a lower value, I am not just being ignored, emails are not being answered shame on you Boardriders