Poor after - sale services

My issues are as follow:

1. Frustrating that the catalogue has alot of items on it, but virtually none of the items is available. I think almost half of their items is out of stock.

2. I bought a compressor pump for my inflatable boat. They advised that I needed a > 75l/min pump. So I got an 95l/min pump. It was useless in inflating the pump - I could inflate it with the hand pump 3 times in the time the compressor did it.

3. On second use - the compressor did not work/ was broken. I returned it: It has now been more than 2 months and "they are still processing the return"; I have not received my refund.

4. No card facilities in store; had to scramble around to withdraw R20 000 from an ATM to pay for my boat.

In summary: If you are a cash-carrier, and you are in store, and you are buying something that wont/cannot break, you'll be OK. However, don's "shop" on their catalogue, don't bargain on after sale services and prompt processing of defective products, don't go to the store without a bag of cash...