JL
Jacques L
Active since Aug 2019
2
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2 reviews47 months ago
Poor after - sale services
My issues are as follow: 1. Frustrating that the catalogue has alot of items on it, but virtually none of the items is available. I think almost half of their items is out of stock. 2. I bought a compressor pump for my inflatable boat. They advised that I needed a > 75l/min pump. So I got an 95l/min pump. It was useless in inflating the pump - I could inflate it with the hand pump 3 times in the time the compressor did it. 3. On second use - the compressor did not work/ was broken. I returned it: It has now been more than 2 months and "they are still processing the return"; I have not received my refund. 4. No card facilities in store; had to scramble around to withdraw R20 000 from an ATM to pay for my boat. In summary: If you are a cash-carrier, and you are in store, and you are buying something that wont/cannot break, you'll be OK. However, don's "shop" on their catalogue, don't bargain on after sale services and prompt processing of defective products, don't go to the store without a bag of cash...
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81 months ago
Do NOT get Profmed.
Extremely slow to respond. Endless non attended mailboxes. Impossible to reach by phone. Recently had baby; essentially every in hospital expense was initially rejected and finally paid after fighting. So much hassle. Extremely poor service to professional people who want hassle free service. Simply deducted R700 odd more than out agreement on the statement after newborn was added. Weeks of fruitless quests and emails to get an explanation. Dont, dont, dont do Profmed. Wish I could proclaim this to the world. In a world of consumerism and extremely tight competition, there is just no space in the game for service rendering like this.
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