Beware of unsecured Bobbi website and no customer care

I’m shocked with the lack of service and communication I’ve received from Bobbi Brown after buying a substantial amount of products from them online this Black Friday.

Most importantly, their website is dodgy and not secure so beware! I caught a transaction on my cc listed under a similar name to Bobbi Brown i.e. a fraudster who had obviously managed to get my card details online via my transaction with their website. I attempted to get in contact with the brand in several occasions, as I thought they had transacted over R2000 from my card and I was trying to get some sort of invoice or explanation from them.

I then discovered that it was an imitation account. To this day, no one from BB has gotten back to me and I feel like if someone on their side had looked in for his sooner then I could have resolved this sooner myself too. Luckily, the bank has returned by money however I have now cancelled my card and will NEVER use the BB website again.

Secondly, I am pretty certain that I bought over R1500 of product on Black Friday to qualify for a free lipstick, but when I was emailed the invoice the amount was reduced to R1450 as one of the products had been billed at 50% off (instead of 30% off site wide, as advertised in their Black Friday marketing campaign). When the products arrived one of the lip glosses was not in the colour I had ordered and I have also tried to contact them to exchange it but again cannot get hold of anyone.

The social media team just directs you to a whatapp robot that is incapable of resolving any query. Their phone number up on the website also doesn’t work.

I can’t even list their email address below for them to get this feedback because they have NO email on their website. For a global brand.. just shocking really.