JA
Jade A
Active since Apr 2021
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
AirFrance avoids all accountability
We awoke on the morning of our immigration from South Africa to the UK to a notification that our overnight 19:50 flight has been rescheduled to a 3am flight. This impacted goodbyes with friends and added unneeded stress to an already stressful period in our lives. Imagine, leaving in the middle of the night on a Sunday and then still having a connecting flight. On the AirFrance app we got a notification to say that we are entitled to compensation because our flight was cancelled/delayed/ modified, however we have not been able to make contact with AirFrance and although sending emails, attempting to fill in the claims form on their website and and completing post-flight surveys - they have not contacted us back to make this right and give us our due compensation.
0 replies
36 months ago
Paid R4000 for flights on R9 sale day!
I feel ****med by Safair after today. I spent the day with my second computer screen open while I worked, waiting in the queue for the R9 sale but never got into the site. Fine - this was understandable and part of the fun of it. I get it. I had to leave my computer and when I came back the sale was 30% and there was still a queue. I waited.. I missed my chance and so I waited some more. I finally got in to see that the “30% off sale” and scroll through the JHB - DBN flights to discover that they are just the standard price of R1400 return, marketed under the guise of some amazing savings/ 30% off sale. Feeling rushed because I was told by Safair that I had 15 mins to book these flights, I accidentally clicked the wrong depart day (one day earlier than we are able to fly) and when I tried to change, Safair they hit me with a R1400 additional price tag. My Safair hype PR sales day ends with R4000 spent on two return flights to Durban. Wow! To say I feel ****** would be an understatement. It would have cost us half this to book on Lift the day before… Safair you saw me coming. I am the biggest loser.
53 replies
40 months ago
Exceptional Service & Quality
I have to compliment the @Home team for their exceptional customer service and operations. Over the Black Friday period I ordered dining room chairs from them and once they were delivered I wanted to change the colour. The customer services team swiftly responded to me and made the exchange within a week without hassle. It was surprisingly easy to communicate throughout this process. I also found the delivery team to be super helpful, good at communicating and efficient as well. This experience is in sharp contrast to a few other brands that I have purchased from over the busy Nov/ Dec 2022 period. It seems like while most companies were spinning and unable to keep up with the demand, @Home was effortlessly nailing everything. So @Home so well done to your team. I also love my new chairs!
132 replies
40 months ago
Pick N Pay ASAP has owed me a refund for almost 4 weeks
On 15 Dec 2022 I ordered a case of wine on the Pick n Pay ASAP app. All that arrived was one single Heineken bottle. When I contacted PnP customer services I was told that this was that the product I ordered was out of stock, but that this was a "free gift." Amazing... so can I have my money back please? I'll spare you the details, but it has been almost four weeks now of back and forth with PnP customer care who have not refunded me once cent, nor have they delivered the product that I ordered on the 15/ 12/ 2022 (which, by the way has always been and still is listed as available on their app). Pick n Pay is meant to be a trusted South African brand that we all grew up with. I actually don't know what to do anymore. How do I get a refund from you people?!!
264 replies
41 months ago
Beware of unsecured Bobbi website and no customer care
I’m shocked with the lack of service and communication I’ve received from Bobbi Brown after buying a substantial amount of products from them online this Black Friday. Most importantly, their website is dodgy and not secure so beware! I caught a transaction on my cc listed under a similar name to Bobbi Brown i.e. a fraudster who had obviously managed to get my card details online via my transaction with their website. I attempted to get in contact with the brand in several occasions, as I thought they had transacted over R2000 from my card and I was trying to get some sort of invoice or explanation from them. I then discovered that it was an imitation account. To this day, no one from BB has gotten back to me and I feel like if someone on their side had looked in for his sooner then I could have resolved this sooner myself too. Luckily, the bank has returned by money however I have now cancelled my card and will NEVER use the BB website again. Secondly, I am pretty certain that I bought over R1500 of product on Black Friday to qualify for a free lipstick, but when I was emailed the invoice the amount was reduced to R1450 as one of the products had been billed at 50% off (instead of 30% off site wide, as advertised in their Black Friday marketing campaign). When the products arrived one of the lip glosses was not in the colour I had ordered and I have also tried to contact them to exchange it but again cannot get hold of anyone. The social media team just directs you to a whatapp robot that is incapable of resolving any query. Their phone number up on the website also doesn’t work. I can’t even list their email address below for them to get this feedback because they have NO email on their website. For a global brand.. just shocking really.
0 replies
48 months ago
Runaround with Mango Clothing
After ordering several items from Mango I have been going back and forth with them via social media and email trying to receive my order over a four week period. During this period I have received conflicting information and poor communication. I am Johannesburg based and I ordered the goods on 13 April and was told that I should expect delivery in Johannesburg on the 20th of April. Yesterday I received a call from their courier service who advised me that my shipment was in Cape Town. As I am currently in Cape Town for business I asked if the courier could please deliver the items to my temporary business address in Cape Town, which they did yesterday. I have fitted the clothes and would like to return two of the items and exchange one item, however the Mango app has not updated its status to "delivered" with regards to the items, which means I am unable to do so. I am frustrated because my card was charged for these items on the 13th of April, they didn't arrive in time for the dates that I required them for and now I am having to carry them around Cape Town with me in addition to all of my other luggage. This was my first online purchase for Mango, a brand that I really enjoy and would have purchased from continuously, but this experience has been so poor. This order has now been further complicated by my current travel dates and I am waiting for someone to help me resolve the issue once and for all, but it feels like this is not a priority for them. I'd like the balance of my money back as soon as possible.
0 replies
61 months ago
Extra Debit from Vodacom and No One to Explain
I had an additional amount of R478.69 added to my monthly Vodacom bill this month. I have tried to contact Vodacom on social media and no one has gotten back to me in over a week. I have now managed to get through to the call centre and apparently this bill is for Vodacom fibre - WHICH I DO NOT HAVE NOR DID I AKS FOR. And now the call has been dropped... This is insanity!
106 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)