PATHETIC SERVICE RECEIVED FROM BOBBI BROWN COSMETIC

Good evening , On the 27 of March 2023 I bought two shades from Bobbi brown . The first order arrived 3 days after it was placed , upon delivery I learnt that it’s a wrong shade . I called immediately to inform them and I was told to wait for the second order and bring it back then . I called them on numerous occasions to let them know I’m still waiting, they assured that my order was with the courier company known as Amerax . On the 26 of April I received a refund into my account without communication I decided to call and make a follow up about my order that was not resolved and needs to be exchanged. They apologised and promised to address my query .They forwarded a form to fill and E mailed it back and that was 3 weeks ago . Despite the pathetic service I received I remained loyal to them because I love the product on the 27th of June I made another purchase worth R1600 And sent another email to find out when this matter is going to be attended to date nothing .. The level of incompetency is unacceptable