Bob Go powered by Bob Group
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Unarine M
1 reviews | Active since Member
09 Feb 2026, 05:07
Be careful Bob Go is a ****
To date, I have still not received any assistance or clear feedback regarding my refund.
I keep being referred to waybill numbers, but this does not explain how two waybills alone could amount to charges exceeding R1300. Additionally, after reviewing my account again, I noticed that I only shipped approximately five orders, yet my account was still billed over R1200, which does not make sense based on the volumes shipped.
This raises serious concerns about overbilling. To be completely honest, based on my experience so far, I would not recommend this system to other business owners, as the charges app**** do not align with the services used and there is a lack of timely support or transparency when issues are raised.
What is also concerning is that I am clearly not the only person experiencing this issue. I’ve come across another customer who repeatedly raised similar overcharging concerns on your Instagram page, posting multiple times without receiving any response or resolution.
I am once again requesting urgent clarification, a proper breakdown of the charges app**** to my account, and a clear update on the status of my refund. This matter has already taken too long and continues to affect my business.
I look forward to a prompt and transparent response.
Kind regards, Unarine Account: MUG010
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Replies (56)Bob Go powered by Bob Group's replyOfficial
09 Feb 2026, 06:12Hi Unarine,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been, especially when it impacts your business.
We would like to clarify that this matter has been actively investigated and communicated with you directly. As discussed, the charges in question relate to duplicate waybills created for the same orders, where the delivery was completed under the original waybill. To prevent any duplicate billing, the secondary waybills were fully cancelled and reversed, with no charges remaining on them.
That said, we appreciate your concerns around the overall charges and clarity of the breakdown. You are currently in direct engagement with our billing team, who are reviewing the account in detail and working with you toward a clear and fair resolution, including confirmation around any applicable refunds.
We value transparency and are committed to resolving this matter properly. Thank you for your patience while this process is finalised, and we remain available to assist until everything is fully clarified.
Kind regards,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been, especially when it impacts your business.
We would like to clarify that this matter has been actively investigated and communicated with you directly. As discussed, the charges in question relate to duplicate waybills created for the same orders, where the delivery was completed under the original waybill. To prevent any duplicate billing, the secondary waybills were fully cancelled and reversed, with no charges remaining on them.
That said, we appreciate your concerns around the overall charges and clarity of the breakdown. You are currently in direct engagement with our billing team, who are reviewing the account in detail and working with you toward a clear and fair resolution, including confirmation around any applicable refunds.
We value transparency and are committed to resolving this matter properly. Thank you for your patience while this process is finalised, and we remain available to assist until everything is fully clarified.
Kind regards,
Best regards,
Bob Go powered by Bob Group's reply09 Feb 2026, 06:12
Official
Hi Unarine,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been, especially when it impacts your business.
We would like to clarify that this matter has been actively investigated and communicated with you directly. As discussed, the charges in question relate to duplicate waybills created for the same orders, where the delivery was completed under the original waybill. To prevent any duplicate billing, the secondary waybills were fully cancelled and reversed, with no charges remaining on them.
That said, we appreciate your concerns around the overall charges and clarity of the breakdown. You are currently in direct engagement with our billing team, who are reviewing the account in detail and working with you toward a clear and fair resolution, including confirmation around any applicable refunds.
We value transparency and are committed to resolving this matter properly. Thank you for your patience while this process is finalised, and we remain available to assist until everything is fully clarified.
Kind regards,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been, especially when it impacts your business.
We would like to clarify that this matter has been actively investigated and communicated with you directly. As discussed, the charges in question relate to duplicate waybills created for the same orders, where the delivery was completed under the original waybill. To prevent any duplicate billing, the secondary waybills were fully cancelled and reversed, with no charges remaining on them.
That said, we appreciate your concerns around the overall charges and clarity of the breakdown. You are currently in direct engagement with our billing team, who are reviewing the account in detail and working with you toward a clear and fair resolution, including confirmation around any applicable refunds.
We value transparency and are committed to resolving this matter properly. Thank you for your patience while this process is finalised, and we remain available to assist until everything is fully clarified.
Kind regards,
Best regards,