BOKAMOSO

we have a policy with Bokamoso and yesterday we sent through a claim but later got called and was told that the decease. was not captured on their side but we have the decease on the book, and we have been paying our monthly premium we called them several times yesterday sent them emails but no 1 came back to us and we have a Funeral this Saturday. we need clarity and a way forward because we have to bury my uncle... The Administrator who helped us when we joined at Green village offices is Thembisile.