Disgusting customer service from bokomo foods

Disgusting customer service from Bokomo foods

I purchased a box of 500g pronutro three weeks ago. I opened it 2 days after purchase. It has a strange smell and taste. Really doesn't taste good. I lodged a complaint on 17 June. The agent Nonkosi was not helpful as she did not want to lodge the complaint, she insisted she will transfer me to another agent who was busy on a call. She said I must wait until he finishes the call. I then insisted that she lodge the complaint, there's no need to place me on hold when she can very well lodge the complaint.

She gave the WhatsApp details and told me to send the necessary details. 10 mins after I spoke to her, I sent her all the necessary requirement. There was no acknowledgment of receipt or automated response from this useless company. I kept asking if it has been received but no reply.

I call again on 18 June, spoke to shenaaz. I explained no one is providing me with any reply as to whether they have received what was asked of me. I was upset because this company can't be bothered to get back to u. Shenaaz spoke in an irritated tone because I was irritated with their incompetence. She said she will get Nonkosi to call me and tell me if she has received it or not. Another week goes by and still no response from anyone.

I call in 24 June , which is now my third call to this useless company. Iexplained to the agent that I'm upset due to the fact that no one is getting back to me regarding my complaint. He said that it has been received and will be looked into and he will get Nonkosi to call me back. Nonkosi still hasn't bothered to get back to me. Still no replies on WhatsApp either.

I'm shocked at the high level of incompetence and lack of care for customers who have been supporting them since forever. Your customer service is disgusting. No one bothers to provide any feedback. Not even an automated message on Whatsapp. It's more like the Mickey mouse club there.