ZA
Zahira A
Active since Jan 2019
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Disgusting customer service from bokomo foods
Disgusting customer service from Bokomo foods I purchased a box of 500g pronutro three weeks ago. I opened it 2 days after purchase. It has a strange smell and taste. Really doesn't taste good. I lodged a complaint on 17 June. The agent Nonkosi was not helpful as she did not want to lodge the complaint, she insisted she will transfer me to another agent who was busy on a call. She said I must wait until he finishes the call. I then insisted that she lodge the complaint, there's no need to place me on hold when she can very well lodge the complaint. She gave the WhatsApp details and told me to send the necessary details. 10 mins after I spoke to her, I sent her all the necessary requirement. There was no acknowledgment of receipt or automated response from this useless company. I kept asking if it has been received but no reply. I call again on 18 June, spoke to shenaaz. I explained no one is providing me with any reply as to whether they have received what was asked of me. I was upset because this company can't be bothered to get back to u. Shenaaz spoke in an irritated tone because I was irritated with their incompetence. She said she will get Nonkosi to call me and tell me if she has received it or not. Another week goes by and still no response from anyone. I call in 24 June , which is now my third call to this useless company. Iexplained to the agent that I'm upset due to the fact that no one is getting back to me regarding my complaint. He said that it has been received and will be looked into and he will get Nonkosi to call me back. Nonkosi still hasn't bothered to get back to me. Still no replies on WhatsApp either. I'm shocked at the high level of incompetence and lack of care for customers who have been supporting them since forever. Your customer service is disgusting. No one bothers to provide any feedback. Not even an automated message on Whatsapp. It's more like the Mickey mouse club there.
0 replies
27 months ago
Multisim still not activated. ****py service from Telkom galleria in toti
I visited the Telkom galleria store in toti today for the 3rd time. Today I was there just before 11am .Nonhlanla Ndlovo was assisting me. I needed a multi sim but she said the system was slow. She kept on processing on the system, eventually asked my bank statement, because I was not fast enough, she told me to take a seat so she can help someone else. I did not as I did not want to to wait my turn again as Telkom always take long with any matters. Eventually after I signed she said the system is too slow and she will process it and call me . Before I left te centre I went to her at 12 52pm and asked her when will she do it, she said later. I asked for the shop number, she said it's useless as nobody answers the store phone ,this is true because I tried calling 5 times just now, nobody answers. She gave me her Whatsapp number . I called her and I also whatsapped called her ma y times but she is not answering. It's now 3 21pm and still my multisim is not activated. It's ridiculous that I have already went 3 times for a multisim but was not successful. Petrol is not free nor is airtime . Service is always ridiculous and ****py at that store. The whole time she was telling me take seat,let me help Someone else. And so I must wait another hour for her to finish with that person to help me. It's unfair , as I waited my time and so must every one else.she didn't finish with me but is jumping to tend to someone else . Now how long must I wait for my multisim to be activated?? The next trip to Telkom for this multisim, Telkom must compensate me for my petrol and taking time off from work to sort this ****. Waiting in the long queues. I mean monetary compensation. As this would be my 4th time,!
0 replies
30 months ago
How to successfully get help from Natis
Some good news for all those that purchased their lice ce but have not received it yet. I myself tried calling so many times ,I Whatsapped numerous times, emailed over 20 times. I googled alternative contact numbers , I tried every possible number, most numbers were dead ends because the staff did not know anything, yet it stated these are people we need to contact, this was apart from the usual numbers given. Finally I tried a number in Johannesburg , got through to reception twice.I explained my situation and both Grace and Tebogo at reception were very helpful. They promised that they would get someone to call me back shortly and they both loved up to their promise. A great big thank you to them and a big thank you to the lady that helped process and deliver my licence today. It was all done within a week of speaking to all three of these kind ladies. This is the number to call 0129995200. RTMC ECOLAB when you call, select the option for reception. Then wait, u won't be waiting too long. Explain your situation to the staff at reception. They are helpful and kind. They will tell you that they will get someone to call you back shortly and someone does call u back shortly. When this person does , explain the situation and ask for their email address and ask them to kindly send you a test mail while you are still on the phone with them. They will ask you for payment details etc. I sorted mines this way after getting no luck trying with all the the contact details provided by Natis. It was really stressful but these ladies eventually helped since last week. Good luck
0 replies
30 months ago
Horrible service. Purchased licence and still nothing
Purchased my licence on 9 October, emailed proof but still no licence to date. Today i called the centre 3 times , first time i waited 25 mins, wen im number 1 someone cuts the call. Call 2nd time, wait 30 mins ,the same thing happens again. Call 3rd time ,wait 30 mins ,agsin same happens as when i called the first time. 1.5hours is alot of time to waste! I literally emailed online support over 13 tines and no reply. I even whatsappd and still nothing. Looks like im veing ******!! How can this be taken up to higher levels . zahi7913@gmail.com
0 replies
52 months ago
Impossible to speak to humans at vodacom callcenter
Everytime i call 135, its impossible to speak to a human. Its like there are no humans working at these call centers. there is absolutely no option to speak to an agent! I bought a cell phone a year ago, its network locked. After activation of the sim, i received an SMS,stating that the phone can be unlocked after a year, after which i must call in and get the unlocking code. How do i do this when there is no option to get the pin to unlock the network? There is no option to speak to any human too.
265 replies
53 months ago
Bad service at Miladys Galleria
Im a customer of Miladys for the last 19 years. Im really disappointed with their service. I was given so much uphill for an alteration. I visit there quite often and i have seen the lady on her cellphone on long conversations many a times. I went to Miladys Galleria branch yesterday evening for alteration to my jeans. There was 1 cashier on the instore phone, another cashier just standing and looking at her till and another on her cellphone on a personal call standing by the till. I waited 10 mins but no service, then i asked the lady looking at her till to call someone else, she mentioned her till isnt working. I told her that im here to do an alteration, please call someone. If i did not adk for service, how much longer would they make me wait to be seen too? She called Germaine who was busy on a personal call on her cellphone to come and assist me. I waited a further 2 or 3 mins for Germaine to end her personal call before she can help me. I was told that the seamstress is not available and she suggested i must go to another store. She then asked the other lady who was on a store call about the alteration. The lady , (who replied in an annoyed tone) , she said i cant do it because i bought it in October. I do know very well i have 6 months to do it. She said i cant do it on sale merchandise ,i did tell her it was not on sale when i purchased it. She scanned the jeans and its now showing on sale. She then said she will ask the manager. The manager was not in the store so she called her about 3 times but her phone was switched off. Gernaine took my details and promised to call me today to notify me about the alteration but unfortunately no one has bothered to call. BASIC ALTERATIONS Make sure you get a perfect fit! For free! (On regular priced merchandise bought up to 6 months before.) https://www.miladys.com/miladys-club This is from Miladys website. My understanding of this is that i have 6 months in which to alter clothing which was bought on regular priced items. I did buy it on regular price and i bought it in October. Why is there soo much of hassle to get service which i pay a club fee for every month??
159 replies
88 months ago
Order still not received and Worst customer service from skinny-coffee.co.za. Dont purchase from them.
Hi Ord no 14687 I made a purchase to the value of R923.10 on Saturday 26 jan. Monday 27 jan i receive an email saying that they have received payment. I immediately emailed asking for the tracking number and when i will receive my order. I received a reply saying that payment has been received. I emailed two more times thereafter asking again for my tracking number and when im going to receive my order and still no reply to date! I decided to whatsapp the number on the contact us page. I messaged this person this morning asking about my order. I received a reply saying that he/she will check. After two hours i received no reply. I messaged asking for feedback and still no feedback. Three and a half hours later still no feedback. Really so unprofessional and such bad service. I mentioned that i will be complaining on hello Peter to which this person replied that i must bear with him/her as they are trying to track my order. Last message i received was at 16.44pm saying that i must be patient. I then messaged asking why they are unable to track it and what is the problem and still i have not received a reply yet this person has come online several times since my last message. I do not know whats the status of my order. So many days have gone by and i cant get any answers from these people! Why am i being kept in the dark about my order. Businesses should always update customers about the status of their order. Customers shouldnt be made to beg for their orders. Businesses like this should be shutdown!! The number on the contact us page **********
0 replies
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