Non Existing Customer Care & Horrible tasting Pronutro

I have logged a complaint on the Bokomo website in the middle of May, regarding the horrible taste of Pronutro. After 2 weeks I didn't receive any response or confirmation that they received my complaint. I again logged a complaint on 30 May 2025 their website and sent a mail directly to their customer serviced department, regarding the fact that they did not respond. It is now a month later. I still haven't received any response or confirmation that they are looking into my complaint. This is unacceptable. Why do you have a customer care department? They do nothing!