PO
Pieter O
Active since Jul 2019
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Great Service
I received my annual renewal document from Dotsure. I sent a mail to Kay-Lee Alaart requesting changes to my policy. I sent the mail to Kay-Lee at 13:57 and received feedback at 14:08. Thank you Kay-Lee for your quick response & feedback. You are Awesome, and it is great doing business with you. I really appreciate it. Thank you
53 replies
6 months ago
No Service
On 2025/09/02 I sent a request to Old Mutual to make changes to my current policy with them. On 2025/09/09 I sent a second request for the changes. I received a mail back requesting me to send a signed request. On 2025/09/10 I sent the signed request through. On 2025/09/12 I was phoned by a consultant to reduce my premium. He offered a new policy with less value for a higher premium than what I am currently paying. I informed the consultant that I need my premium to be reduced. He couldn't help me. On 2025/09/17 I received a quote for only one part of my policy. On 2025/09/25 I again requested quotes for the rest. On 2025/09/30 I received the rest of the quotes. I assessed the quotes and on 2025/10/09 I sent through the signed documents requesting changes based on the supp**** quotes On 2025/10/16 I requested feedback because no changes were made. On 2025/10/22 I requested feedback again because no changes were made. On 2025/10/27 I requested feedback again because no changes were made. I had numerous calls from other departments in Old Mutual regarding other products during this time. Each time I would ask them to assist me to resolve my current issue. And all of them referred me to another department.
354 replies
10 months ago
Non Existing Customer Care & Horrible tasting Pronutro
I have logged a complaint on the Bokomo website in the middle of May, regarding the horrible taste of Pronutro. After 2 weeks I didn't receive any response or confirmation that they received my complaint. I again logged a complaint on 30 May 2025 their website and sent a mail directly to their customer serviced department, regarding the fact that they did not respond. It is now a month later. I still haven't received any response or confirmation that they are looking into my complaint. This is unacceptable. Why do you have a customer care department? They do nothing!
0 replies
14 months ago
Quick response from Dotsure
I received my annual renewal document from Dotsure. I was not happy with my new increased premium. I sent a mail to Kay-Lee Alaart requesting to reassess my premium. I sent the mail to Kay-Lee at 09:23 and received feedback with a reduced premium at 10:09. Thank you Kay-Lee for your quick feedback and the reduction to my monthly premium.
53 replies
75 months ago
They do "what they state on the tin"
I want to compliment Anno from We buy Cars Rustenburg for the excellent service that we received on Friday selling my mother in-law's car to we buy cars. Everything were done as discussed. Car checked and collected and payment made in minutes. Anno did what we buy cars "states on the tin". Thank you very much.
56 replies
81 months ago
Customer service is a Hoax
I took my Datsun Go in to Middelburg Nissan for Warranty repairs on 15 July 2019. I was not supplied a courtesy car. After complaining to the dealership I was told I have to wait +2 days to get a courtesy car. I contacted Nissan SA customer services. they also said I have to wait +2 days for a car. After a week of fighting and complaining to the dealership. I got a courtesy car. Nissan SA customer services did not assist me with this at all. After getting my car back a week later with basically no feedback from Nissan SA with regards to my car's repairs and my other issues, I again logged a complaint with Nissan SA customer services on 1 August 2019, regarding my issues with Nissan Middelburg and Nissan SA customer services. I was phoned in the 1st week 3 times to get the detail and was told they were looking into the issues. No more than a week and a half later. No phone calls, no feedback, not even a call telling me that they are still busy and will give me feedback later. Maybe this is because I bought a cheap car and I deserve cheap service. I've bought 3 vehicles from the dealership in the last 13 years, and promoted them to my friends and colleagues causing at least another 5 sales for the dealership over the year. After this, I will definitely not promote Nissan Middelburg or Nissan SA any more. There is a lot more detail regarding this incident, but I'll leave it out, because this review will turn into a novel. The fact is Nissan SA customer service is a Hoax.
105 replies
82 months ago
Great service
I would just like to compliment Michelle Mushonga help desk manager at Metro Prepaid on doing an excellent job in addressing the issue I had with my water meter rate. She gave me daily feedback on the progress of the problem, contacted the owner a number of times to get the necessary statements, and got a positive result at the end. She states that she was "just doing her job". If everyone "just did their jobs" the way she does it would be wonderful.
105 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)