Stale Pronutro on shelves

I have no idea why its so very difficult to return food that is off to PicknPay and I had to contact Pronutro who asked me to take photos of the Box of Pronutro I was told to get a refund They ask for a string of different views of the box. A few days or maybe weeks later I received a Code on my Cell phone. I was told to only go to Checkers to get Pronutro. I tried 3 times and they gave 3 months to claim the refund. Each time they wasted Checkers Bryanston and Checkers Fourways Hyper. The supervisor said the full Code was not given. How does Bokomo Pronutro get away doing this to customers giving them a run round for 3 months to get the food that's always old and stale I was sick after eating it and they seem to take responsibility until you go from shop to shop to find out you have been ****med. Still no refund for your stale Pronutro. Shame on you guys. What has happened to our once responsible country and supermarkets and factories is a shame. Why don't we get refunded immediately. Where are our health departments?