never ordrer via bolt food

hi! I have a complaint about my last bolt food order #FY8EFI ordered food in the restaurant 500 meters from my house. When the order was ready, the courier arrived at the restaurant and was waiting for 1 hour (!) in the restaurant (probably for the second order). After that, he couldn't find my home (although I wrote my address very accurately and in detail). So I was waiting for my order for 1.5 hours AFTER the order was completely ready! And maybe 2 hours in common. I would like to remind u, that the restaurant is in 500 meters from my home. Second, i asked for refund in bolt support, because after 2 hours we were not needed in this food, we were forced to prepare some food by ourselves. But your support declined my request, was answered for a really long time and in the end stopped to answer at all. So, provide me full refund for this #FY8EF order.