Poor service by Bolt Food

I bought food from Bolt Food yesterday and the restaurant made some mistake and they called me to rectify the issue and I was fine with it and then the driver accepted my order and went to collect the order and the restaurant informed him they made a mistake and they are trying to replace the order but the driver forced things and take that original order which was suppose to be changed and he was suppose to come to me to deliver but the driver never delivered the food so what he did was to confirm the delivery of order on the Bolt Food App of something he never did and when I call him he never answered my calls and sms to find out what happened and then I informed Bolt Food of the issue I encountered but they never tried to assist me or to find out what happened and why the driver took my food which he never delivered….Bolt is just useless and they don’t assist the customers to fix issues and such things resulted in me loosing money and I don’t recommend anyone using their platform as they are useless and their drivers are not trustworthy as they lie about delivering things they didn’t so they can take the food for themselves