Scheduled Ride Failure & Non-Existent Support

I am extremely disappointed with the service provided by Bolt South Africa today. I booked a "Scheduled Ride" days in advance for a critical 08:00 pickup. Despite booking early to ensure reliability, the service completely failed. ​Between 07:45 and 08:00, multiple drivers accepted the trip and then canceled. Eventually, at 08:00 exactly, the Bolt app canceled the request entirely, leaving me stranded and late for my appointment. ​What makes this worse is the support. I have tried to resolve this via the in-app chatbot and email, only to be sent in automated loops with no human assistance or accountability. If Bolt offers a "Scheduled" feature, they should ensure a vehicle is actually secured or compensate the user when they fail. ​I am looking for a human representative to contact me and provide a formal apology and a credit to my account for the significant inconvenience caused.