Bolton Footwear, No service, No Feedback, Order NOT delivered after 5 weeks....

I have purchased quite a few goods from Bolton and the service was great and then all of a sudden it went down the toilet. I placed an order on the 18th of December 2024 and only received half of it on the 8th of January 2025, the other half, being school shoes, has still not arrived and its the 10th of January 2025. I have sent follow up coms to Felicia, Jeetesh, Joshua, fatimah, with ZERO feedback, tried calling them this morning, for a credit only to be told, nobody is in the office today!