Bond a property - Otto van tonder

We have paid R12000 early last year in full (March) after we were asked to do it asap, ever since after that , we had to phone numerous times to try and find out what is going on ( still hoping everything will work out, up to date we haven't received any communication from Otto or his offices, I have also asked Otto last year August I would like a refund , he informed me he couldn't pay me as he don't have the money , I was always very patient with Otto and understanding, but now I'm fed up with waiting , I want my money back a full refund, I don't want to wait any longer , I want a full refund.