Bond Stationers Risidale dud cartridge

<p>Bond sold us an old empty Ink HP Cartridge and suggested we have an IT person look at our printer, they would not give us any further assistance, we are a small company, do not ahve an IT person on the property and had to send the machine in, the used cartridge was confirmed and we ahd to phone Bond back and discuss this with them as the cartridge was over R1000.00, they did not follow isntructions to wait until the machine was back in our possession and sent a driver repeatedly to us, when we received the machine back they refused to come again to collect it telling us they supplied us last 8 months previously, we did buy the cartridge about 8 months ago as we have to have one in stock at all times, this has never proven to be a problem with any other supplier previously, Bond refuse to acknwledge they supplied us with a faulty cartridgew and refuse to pick the cartridge up for testing,</p>