Absolutely no customer service or engagement!

Can't belive I'm getting no service from you guys. Sending an email, most companies take 24 to 48 hours to respond. I have sent an email on the 7th of September and again seven days ago asking for help with regards to dental benefits but all you do is forward my email to your Denis company that does not even bother to respond. So dissapointing, really can't wait for December to change medical aids.