Bonolo Online are ****mers. Refund pending

This company is a total ****, Their systems state they have stock, we paid and then we had to call to check when our order was being processed to be told they never had the stock in the first place. We provided banking details for our refund 9+ days ago and they still refuse to either send the stock (which they dont have) or refund our purchase to date. Total ****mers , beware!