Dishonest behaviour

sitting with a terminally ill husband I do not have the energy to deal with you Bonpak and your staff you owe me a box of perfume bottles I paid for with hard earned cash I asked Portia several times yesterday for the waybill of the courier you are shipping my stock with yet I have not received my stock nor my money back nor a waybill so I can follow up !!!!!!!!!!!!! So tell me is this the norm for you to treat customers like dirt ?