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Bonpak
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 11:32
Bonpak online dreadful service
Absolutely dreadful. They do not respond to direct requests when ordering online, they do not respond to repeated emails requesting the info you asked to be included when ordering in the first place, and they give incorrect info about the order so when the courier is meant to collect, they cannot. On too many occasions, Bonpak's terrible service has materially & negatively impacted our service delivery to our customers. We can only hope that Consol Glass is a better option.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 11:32
Bonpak online dreadful service
Absolutely dreadful. They do not respond to direct requests when ordering online, they do not respond to repeated emails requesting the info you asked to be included when ordering in the first place, and they give incorrect info about the order so when the courier is meant to collect, they cannot. On too many occasions, Bonpak's terrible service has materially & negatively impacted our service delivery to our customers. We can only hope that Consol Glass is a better option.
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Replies (0)CL
Charlene L
1 reviews | Active since Jan 2020
4 Feb 2026, 15:57
NOT AN HONEST COMPANY
Bonpak has send me broken stuff,said they can replace it 3 weeks ago,but yet still have not replaced the broken goods and now being ignored
Helpful (0)
|Replies (0)CL
Charlene L
1 reviews | Active since Jan 2020
4 Feb 2026, 15:57
NOT AN HONEST COMPANY
Bonpak has send me broken stuff,said they can replace it 3 weeks ago,but yet still have not replaced the broken goods and now being ignored
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Shaunte M
1 reviews | Active since Jan 2020
14 Jan 2026, 09:48
Pathetic service
They are completely unprofessional i contacted their WhatsApp line for assistance and I got no assistance,regarding the matter i then phoned in and was was on hold for 15 minutes after which I was told someone will phone me back no one has contacted me since the service is pathetic and staff has no knowledge on the products at all they refuse to advise you and answer any questions and you wait hours for a response ,I would not recommend them if you are interested in purchasing any thing from their save your self the disappointment and go somewhere else where you will be valued as a customer
Helpful (0)
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Shaunte M
1 reviews | Active since Jan 2020
14 Jan 2026, 09:48
Pathetic service
They are completely unprofessional i contacted their WhatsApp line for assistance and I got no assistance,regarding the matter i then phoned in and was was on hold for 15 minutes after which I was told someone will phone me back no one has contacted me since the service is pathetic and staff has no knowledge on the products at all they refuse to advise you and answer any questions and you wait hours for a response ,I would not recommend them if you are interested in purchasing any thing from their save your self the disappointment and go somewhere else where you will be valued as a customer
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Tanja L
1 reviews | Active since Jan 2020
12 Dec 2025, 14:01
Dishonest behaviour
sitting with a terminally ill husband I do not have the energy to deal with you Bonpak and your staff you owe me a box of perfume bottles I paid for with hard earned cash I asked Portia several times yesterday for the waybill of the courier you are shipping my stock with yet I have not received my stock nor my money back nor a waybill so I can follow up !!!!!!!!!!!!! So tell me is this the norm for you to treat customers like dirt ?
Helpful (0)
|Replies (0)TL
Tanja L
1 reviews | Active since Jan 2020
12 Dec 2025, 14:01
Dishonest behaviour
sitting with a terminally ill husband I do not have the energy to deal with you Bonpak and your staff you owe me a box of perfume bottles I paid for with hard earned cash I asked Portia several times yesterday for the waybill of the courier you are shipping my stock with yet I have not received my stock nor my money back nor a waybill so I can follow up !!!!!!!!!!!!! So tell me is this the norm for you to treat customers like dirt ?
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Gizzelle B
1 reviews | Active since Jan 2020
13 May 2025, 15:19
MONEY HAS BASICALLY BEEN ******
AVOID this business. My order had the wrong quantity, and a strange one at that- 63 jars and 64 lids (order was 72 for both). I sent an email 2 weeks ago and received a reply that just stated they will get back to me. My emails have since just been ignored. So they ***** money by not giving the products that you pay for and then just go silent- very sad. South Africans already cannot just throw away money as it is.
Helpful (0)
|Replies (0)GB
Gizzelle B
1 reviews | Active since Jan 2020
13 May 2025, 15:19
MONEY HAS BASICALLY BEEN ******
AVOID this business. My order had the wrong quantity, and a strange one at that- 63 jars and 64 lids (order was 72 for both). I sent an email 2 weeks ago and received a reply that just stated they will get back to me. My emails have since just been ignored. So they ***** money by not giving the products that you pay for and then just go silent- very sad. South Africans already cannot just throw away money as it is.
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Ashton B
1 reviews | Active since Jan 2020
12 Jan 2025, 13:08
Bad Service
I have worked with Bonpak for many years but honestly, these last few years the service has gone backwards. I have to beg sales to get back to emails I have sent, which just get ignored. The phone just rings and rings.
Helpful (0)
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Ashton B
1 reviews | Active since Jan 2020
12 Jan 2025, 13:08
Bad Service
I have worked with Bonpak for many years but honestly, these last few years the service has gone backwards. I have to beg sales to get back to emails I have sent, which just get ignored. The phone just rings and rings.
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CV
Christine V
1 reviews | Active since Jan 2020
28 Jan 2023, 05:45
Terrible customer service
Unpleasant to go there. Lady at the door always greets with a smile. In 2022 Lerato helped me most of the time and always had a very pleasant experience with her friendly attitude. HOWEVER Xoliswa, does not even greet, has such a snotty attitude, lack of manners, bad customer service. I refuse to be helped by her.
Helpful (0)
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Christine V
1 reviews | Active since Jan 2020
28 Jan 2023, 05:45
Terrible customer service
Unpleasant to go there. Lady at the door always greets with a smile. In 2022 Lerato helped me most of the time and always had a very pleasant experience with her friendly attitude. HOWEVER Xoliswa, does not even greet, has such a snotty attitude, lack of manners, bad customer service. I refuse to be helped by her.
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Replies (0)