Active since Aug 2016
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2 reviews2 months ago
Bonpak online dreadful service
Absolutely dreadful. They do not respond to direct requests when ordering online, they do not respond to repeated emails requesting the info you asked to be included when ordering in the first place, and they give incorrect info about the order so when the courier is meant to collect, they cannot. On too many occasions, Bonpak's terrible service has materially & negatively impacted our service delivery to our customers. We can only hope that Consol Glass is a better option.
0 replies
117 months ago
key is after sales integrity
<p>In less than a year of purchasing my Dell laptop, the H Key loosened and came off. I have tried to fit it back but dont want to force it so duly phoned the support number. Why did I even bother. According to them this is "wear and tear" and therefore not covered by the warranty, in addition the entire key board has to be replaced and is for my cost at R1 800 including parts and labour. Wear and tear seems to be a convenient catch all for many organizations such as Dell to hide behind rather than taking ownership for their product quality (lack thereof) issues. </p> <p>So thanks but no thanks Dell. You got money once but not ever again.</p>
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