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No returns allowed on Sale items and exchanges on sale items can only be for the same item in a different size (which would probably mean you would no longer get the item on sale as only the unpopular sizes are marked down). And although all this is clearly stated on checkout I still think it's just WRONG - especially for an online store. Secondly, don't trust the reviews as negative reviews are not published. I gave a positive 5 star review for one item which appeared on their website a minute later but the other item I reviewed at 2 stars over a week ago still hasn't appeared...