The Boody Ripoff

I purchased garments from this company. These garments were expensive but were advertised as really exceptional. The garments were not at all what I expected them to be and the quality shocking. I opened the box, looked at the one garment and put it straight back in the box. I did not even open the second box as the garments were not at all what I expected. I immediately sealed the box to return and lodged a return request on their website. They say that they supposedly have a return policy. I then left the box at my reception for collection by them. I subsequently received a call from this company to say that the box which they received has a chemical smell and they cannot do a refund. How ridiculous is this!! The box did not have any "smell" when it left my office. How can they then assume the box had this "chemical smell" when it left my office. What about the courier??? The box could have been placed near other boxes with chemicals in them. Or is this just possibly the excuse used not to do the refund??? They then have the audacity to tell me to collect the goods!!! Are they insane? The company is in Durban. I live in Johannesburg. My advice is DO NOT BUY ANYTHING from this company unless you are prepared to lose your money if you have to return the goods.