MN
Myrtle N
Active since Feb 2012
15
Reviews
0
Industries
Reviews
15 reviews6 months ago
Avis - Rosebank and Uber Eats - Partners in ..........!!!
Through our insurance Discovery we were given a hired car while ours was in for repairs. The car came from the Avis Rosebank branch. Shortly after the car had been delivered by a gentleman employee of this branch (who wrote the bank card number down) numerous *****ulent transactions started going off and appearing on our bank statement. The bank sent messages of suspicious transactions taking place and fortunately declined numerous transactions (approximately 15-20 transactions). The transactions were all from Uber eats (which we never use). Therefore it would seem that this employee of Avis and Uber eats are in cahoots. Avis was not at all helpful when reporting this and did not seem to think it worth investigating. This is extremely disturbing and this cannot be an isolated incident. This has never happened at any other car hire company we have dealt with. Therefore I would be extremely wary of hiring a car through Avis in the future.
265 replies
18 months ago
FNB - Minus 100 for Non-existent Client Service
Upon using our card to purchase something the card was declined although the funds were in the account to cover the purchase. Subsequently the card was blocked for a reason unbeknown to us to this day and we were unaware that FNB had, in their wisdom, blocked the card. No verification sent to check if it was us using the card. No courtesy call to inform us the card was blocked. Not even the decency to send a SMS saying they had blocked the card. Absolutely nothing. Yesterday my husband had a business lunch with his attorney. What happens?? When the lunch ended and he had to pay - guess what - the card is blocked - we were totally unaware that it was blocked - and he cannot pay. First National Bank - how do you think this made him feel?? How embarrassing when he cannot pay because the bank has blocked the card for a reason only they know!!! This is totally unacceptable!! At least have the decency to inform the client that the card is blocked due to x,y,z. And their famous saying "how can we help you"!!!!!!!!! What *******!!! Phone the client, say the card is blocked and this is how to unblock it. Don't just leave it for them to find out at the most inopportune moment!!! I went online to see what had happened and only then did I see it was blocked. I unblocked it online and still it did not work. Nedbank on the other hand has the decency to phone and ask if it is you using the card if they suspect something is not right. That is service - not the service we received from FNB. Is FNB going to write a letter of apology to our attorney for this debacle??? Apologise to my husband for this mess??? Probably not as they don't care!!!! This is not client service at all!!!!
53 replies
20 months ago
The Boody Ripoff
I purchased garments from this company. These garments were expensive but were advertised as really exceptional. The garments were not at all what I expected them to be and the quality shocking. I opened the box, looked at the one garment and put it straight back in the box. I did not even open the second box as the garments were not at all what I expected. I immediately sealed the box to return and lodged a return request on their website. They say that they supposedly have a return policy. I then left the box at my reception for collection by them. I subsequently received a call from this company to say that the box which they received has a chemical smell and they cannot do a refund. How ridiculous is this!! The box did not have any "smell" when it left my office. How can they then assume the box had this "chemical smell" when it left my office. What about the courier??? The box could have been placed near other boxes with chemicals in them. Or is this just possibly the excuse used not to do the refund??? They then have the audacity to tell me to collect the goods!!! Are they insane? The company is in Durban. I live in Johannesburg. My advice is DO NOT BUY ANYTHING from this company unless you are prepared to lose your money if you have to return the goods.
0 replies
27 months ago
Discovery Health - Useless Consultants
My daughter wanted to access the IVF benefit on Discovery Health. She phoned NINE times speaking to NINE different consultants. She got a different answer each time and some couldn't even help her with her questions as to which plan she had to upgrade to. She was told there was no waiting period as she had been with Discovery for over 10 years and on my plan before that. None of the consultants could give a clear answer about which plan she should choose. In desperation I phoned and got hold of a consultant who actually could tell me the plan that she should upgrade to. BUT ....... not one of these consultants told us that she needed a letter from her gynae stating what treatment she had had, how long she had been trying to fall pregnant etc etc. This was only discovered when she tried to access the IVF benefit having upgraded. Only then was this communicated. This is NOT ACCEPTABLE. She is now having to get this information to send to Discovery when she needs to have the procedure done within a timeline. This could have been prevented had the Discovery consultants known the products and had they given the correct information to start with. How can NINE consultants plus the one I phoned not inform a person of the requirements!!!!!!!!!!!!!!!!!!!!!! THIS IS NOT ACCEPTABLE UNDER ANY CIRCUMSTANCES!!!!!
116 replies
28 months ago
Bolt - Useless beyond
Around 10am we ordered a bolt for 2pm that afternoon.The first ride was not confirmed so we again ordered What do the drivers do? Both the confirmed and unconfirmed arrive just after 10 when specifically ordered for 2pm. We messaged them before they arrived and they did not read or respond to any messages. After a big hoo-ha the one, Moses, was supposed to come back at 2pm. Two hours later we are still waiting for him. Possibly he couldn't part the Red sea!!!! At 2pm when it was obvious that Moses was not appearing we ordered another ride. Still waiting for him too after 2 hours. What makes it even better is that we have been charged for these rides that never happened due to the driver's incompetence!!! What a bunch of *****s Will NEVER use them again and will definitely spread the word !!!!
0 replies
43 months ago
Discovery Insure - Incompetence Personified
Correspondence received from Discovery informing us that we have to have an additional tracking device installed in our car or else the car would be removed from the policy and would not be insured. Initial correspondence received was that we could have the device fitted and we asked for the relevant person to contact us (and we gave two cell numbers) and we are still waiting for that call to happen. Subsequently received a policy notice that the car had been removed from the policy as the device had not been installed!!! Phone Discovery in a panic and for the first time was told to go to Tiger Wheel & Tyre to have the device fitted. Went to Tiger Wheel & Tyre where this device is supposed to be installed . When they went into the system there was no link and they could not install the device and I was informed that the device was not needed. On phoning Discovery Service I was told that this was a "bulk sms/letter" sent to everyone even if it did not apply to you. Really?? What kind of service is that? Discovery service checked with the tracking company and they said the device was not needed as the car was new and the existing device was working. I asked that confirmation of this be sent to me in an email. I am still waiting for that email to arrive one day within this or the next century. How is this service acceptable? I have just wasted time going to Tiger Wheel & Tyre which I did not have to do, wasted airtime as Discovery keeps you on the phone for ages as well as 20 gigs of data installing their app which I was told I had to have (and which I do not want)!! And the issue is still not resolved and no response from Discovery regarding this mess. I still have a policy stating that the car has been removed due to Discovery's incompetence and a general lack of communication between departments on the whole issue. This is just not acceptable and this kind of service is appalling and shocking to say the least. To make it worse their lack of caring is just next level. Each consultant seems to have another version of what you should do. No response to emails sent and emails that have supposed to have been sent are still in cyberspace. And they call this service??????????
266 replies
48 months ago
How can we NOT help you???
How can we NOT help you should be their slogan. My business account was frozen after receiving a SMS to Fica the account. This SMS looked exactly like the scam ones you received. On phoning the number on the SMS it asked for an ID or bank details. This is exactly what the banks warn you of and anyone can record a message like this!! Subsequently found that FNB had frozen the account. The whole of Friday was spent trying to phone them, waiting for hours, being cut off, promises of sending documents to sign which never arrived, each consultant having a different story. A waste of a whole day not to mention all the airtime wasted. The service is absolutely appalling. Surely in this technological age a pop-up can be put on your internet banking so that you can see this when you log in. Nothing was available to update on the business compliance section. Monday morning and again the phoning begins. Eventually a consultant says you have to go into the bank. So another day wasted. With Covid as much should be done on online portals, but they can't even update these to enable clients to do this without going into the bank as you had to in 1920. This is ridiculous and a waste of time because of their inadequate technology on their banking system.
134 replies
71 months ago
Nedbank Insurance - Non Existent Service
I submitted an insurance claim on 25th March 2020 (several times) with absolute no response from them. My wall collapsed due to storm damage. I had it repaired as it was an emergency repair (there was no wall and therefore a huge security risk plus the neighbour has vicious dogs which is a huge risk) and the amount was under the amount specified in the policy that you can have emergency repairs done. In desperation I phoned during the week of 11th June to ask what was happening about the claim. I was informed that I had to send photos of before and after and they would then pay the claim within 3-4 days. The photos were sent on 17 June and ...... still nothing. No one even had the decency to phone and inform me that this was what I had to do. I had to waste my time phoning to find out what the delay was. This is THREE MONTHS down the line!!!! This is not the first time. Each time I have a claim it is the same procedure. No response for months, phone, send the required documents and nothing until you phone again and again ............... NOT ACCEPTABLE!!
0 replies
81 months ago
Makro Fiasco
What an inefficient bunch at this store. Will NEVER buy anything from Makro again. There are lots of stores with equally good prices who are much more efficient. We bought a fridge which did not work. They were supposed to replace it on the Friday before 14:00 (we had to organise someone to receive the fridge and pay them for this). Makro arrived at 16:00 and wondered why no one was there!!! After phoning the despatch department, they promised to deliver the fridge on the Saturday before 10:00 (and phone one hour before they arrived to ensure we were at home). Well, 10:00 came and went and no phone call either. We phoned despatch at 11:00 to be told that they were still loading and there was some problem with a customer's goods but they would be there shortly. The phoning and promises carried on the whole of Saturday until eventually the fridge arrived at 15:45. We were told by the delivery company that they were phoned when they were in Randfontein in the afternoon to come and load a fridge. Therefore what we were told in the morning was a bunch of lies and the fridge was not even loaded in the morning for delivery and they had no intention of delivering the fridge on the Saturday. Only after our numerous phone calls and threats of cancelling the deal did they actually phone a delivery company to come and load the fridge. This is not the way to treat customers and definitely not the way to do business. My experience of Makro is that they are basically an inefficient and incompetent company that does not even have the decency to tell the customer the truth. Thus this is my last dealing with this *****ic company after this fiasco.
105 replies
86 months ago
Nedbank Home Insurance - Worst Insurers
At the beginning of March we had lightning damage to our fence, alarm and gate motor. We fortunately got out own service providers to fix all of the above and did not rely on Nedbank service providers to repair the damage. Had we done this we would still be without any security, without an electric fence, gate motor and alarm. The claim was sent in straight after the incident with all quotes and documentation, also informing Nedbank that all the damaged parts were on site for inspection. After not getting any response whatsoever from the first email (just an electronic acknowledgement) the claim was emailed to them twenty (20) times. The only response was the electronic acknowledgement. Eventually, after trying to phone them and being cut off numerous times or the phone just ringing, there was success and someone actually picked up the call yesterday (27th March). He promised to send an assessor out who would phone and make an appointment. What does he do? Sends the claim to a contractor who then says a technician will contact us. After phoning this contractor 15 times during the day, at 16:30 they finally inform us that they have sent it back to Nedbank as they are contractors and not assessors. What shocking service. If Nedbank had handled the repairs we would have been without any security at our home for who knows how long. Not acceptable. We have paid the service providers and therefore need the refund for the repairs as we are now out of pocket. This was indicated when the claim was lodged. Nedbank just simply ignored the claim and did absolutely nothing. This is appalling service when we pay insurance premiums each month on time. How can it take three weeks to process a claim and appoint an assessor when all the documentation is emailed through? It wastes endless time, not to mention airtime, trying to phone them as you are kept on the line for at least 30 minutes each time and mostly cut off after holding on. Most inefficient insurers and totally unresponsive. The claim is just simply ignored until you call them. This is not the first time that we have had this experience. Each claim we have had with Nedbank is the same procedure. Same inefficient and non-caring service and prolonging the claim as long as possible. The total disregard for emails, lack of respect and not bothering to even process the claim is just not acceptable.
56 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
11 (73.33333333333333%)