Terrible Service from Boohoo.com

Dear Hellopeter

This is the email I received on the 5th May 2018, after they had indicated 5-14 days, now on this email they are referring to 90 days.

Hi Busisiwe,

Oh no gutted to hear the order hasn't arrived.

As its coming from the UK, your order has to clear through customs before it can go to your postal service. The order hasn't cleared just yet and this is what seems to be causing the delays.

I appreciate this isn't ideal however We don't have any control of how long the checks may take and they can hold parcels up to 90 days if they choose to do so.

If you could please just wait out, this will be with you as soon as they have finished their checks. As soon as it clears it will track here for you : http://www.southafricanpostoffice.post/.

Hope this helps and have a lovely weekend.

Naomi boohoo Customer Services