BAD SERVICE

So disappointed with the service. When I called book express for a quote I was told I need to pay R1 000.00 in order for me to get a quote to ensure that I’m not waisting their time working on it for nothing. I paid the money and almost a month later I’m still waiting on this quotation. Shereen said the email was sent and I must check my junk mail but there was nothing since then I have been chasing and begging for this quotation. If I knew the service would be this ridiculous I would’ve honestly just went elsewhere where they will treat my order as priority! So quick to tell me they are one of the best in the game yet this is the service I get? Disgusting