Horrible treatment from manager and staff - Ferndale on Republic

I ordered a Kentucky Style Burger for myself and family. When the order arrives it is definitely not a Kentucky style Burger (I have had it twice at the Olivedale branch), I taste a bit without ever going into the bun. It is tastes exactly as how it looks, burnt dry chicken. The waiter calls another person (I explain again), the first one actually did say the Burger is not supposed to be like that. The manner I was doing this very calm but explaining. Then they call another person, this is when the problem starts, very patronizing, condescending, rude tone...I am still calm. She speaks raises her voice proceeds to tell me to leave her restaurant. I went past the branch I have had the meal from. They see the Burger that my son's girlfriend did not finish they definitely confirm that this is not it. Right now as am typing this because I had order one take away from my other son who didn't want to come with, his Burger is missing the top part of the bun. I called and I tell them I'm writing a review the guy who picked up just said I am a ****, they called the other branch and the other branch says I'm a **** too. Head Office knows about this already and I'm a ****.

The issue here besides being treated rudely is the lack of accountability, it is appalling and I wonder if this is what you stand for as a brand.

The treatment and service I got was horrible. Ask that lady manager to do better and to adjust her tone when speaking to customers