BC
Bootlegger Coffee Company
Unclaimed Business
BC
Bootlegger Coffee Company
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.2|9 Reviews
May '25 - Apr '26
5(22.2%)
4(11.1%)
3(0%)
2(0%)
1(66.7%)
5(22.2%)
4(11.1%)
3(0%)
2(0%)
1(66.7%)
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceR
Ralph
1 reviews | Active since Jan 2020
11 Mar 2026, 04:21
Management absent at Bootlegger breestreet
We had to make up time for an appointment in Breestreet and decided to have coffee and a bite at Bootlegger coffee co. We know it very well from other areas in the Cape The attendance and service was swift,pleasant and fast. The rest however shockingly poor, my capucino wich I ordered strong was served cold and milky, horrible the least, my partner ordered a freezo , wich was also a dissaster , of the 5 choices , 4 weren’t available and she decided to have a coffee instead , the sandwich we ordered was ok, I am not a chef but believe I can do better, it was rather tasteless. The waiter was very apologetic, and offered a 20% discount. We did see a ( white ) manager on site and wondered why ? The bicycleshop nearby could teach them how to make real good, warm, tasting coffee for a better price and fast service
Helpful (0)
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Ralph
1 reviews | Active since Jan 2020
11 Mar 2026, 04:21
Management absent at Bootlegger breestreet
We had to make up time for an appointment in Breestreet and decided to have coffee and a bite at Bootlegger coffee co. We know it very well from other areas in the Cape The attendance and service was swift,pleasant and fast. The rest however shockingly poor, my capucino wich I ordered strong was served cold and milky, horrible the least, my partner ordered a freezo , wich was also a dissaster , of the 5 choices , 4 weren’t available and she decided to have a coffee instead , the sandwich we ordered was ok, I am not a chef but believe I can do better, it was rather tasteless. The waiter was very apologetic, and offered a 20% discount. We did see a ( white ) manager on site and wondered why ? The bicycleshop nearby could teach them how to make real good, warm, tasting coffee for a better price and fast service
0
Replies (0)EvW
Emmie van Wyk/Smit
1 reviews | Active since Jan 2020
26 Feb 2026, 21:01
Bootlegger or peg leg?
I had an extremely disappointing experience at the Brackenfell branch. The lack of service and basic operational competence was, quite frankly, astonishing. Upon entering, I was not greeted and had to ask whether I could place an order. Paying for my order proved even more difficult. The young male staff member responsible was on his phone and did not even acknowledge that I, the only customer in the shop, was waiting. When I attempted to pay, he was unable to locate my table on the system, causing further delays while I was trying to get to my next appointment. The situation became even more absurd when I offer to help. On instruction “go check your table number” I discover that the tables did not have any numbers. I desperatly wanted to pay. But how does one check a number that simply does not exist? To make matters worse, a female (she said she was the manager) arrived but offered little assistance beyond a whispered explanation that was impossible to hear or understand. It left one wondering whether she was uncomfortable addressing the issue directly, unsure of the system herself, or reluctant to correct her staff member. The entire experience reflected a serious breakdown in basic customer service, communication, and management oversight. It was frustrating, time-wasting, and entirely avoidable.
Helpful (0)
|Replies (0)EvW
Emmie van Wyk/Smit
1 reviews | Active since Jan 2020
26 Feb 2026, 21:01
Bootlegger or peg leg?
I had an extremely disappointing experience at the Brackenfell branch. The lack of service and basic operational competence was, quite frankly, astonishing. Upon entering, I was not greeted and had to ask whether I could place an order. Paying for my order proved even more difficult. The young male staff member responsible was on his phone and did not even acknowledge that I, the only customer in the shop, was waiting. When I attempted to pay, he was unable to locate my table on the system, causing further delays while I was trying to get to my next appointment. The situation became even more absurd when I offer to help. On instruction “go check your table number” I discover that the tables did not have any numbers. I desperatly wanted to pay. But how does one check a number that simply does not exist? To make matters worse, a female (she said she was the manager) arrived but offered little assistance beyond a whispered explanation that was impossible to hear or understand. It left one wondering whether she was uncomfortable addressing the issue directly, unsure of the system herself, or reluctant to correct her staff member. The entire experience reflected a serious breakdown in basic customer service, communication, and management oversight. It was frustrating, time-wasting, and entirely avoidable.
0
Replies (0)MR
Malusi R
1 reviews | Active since Jan 2020
8 Feb 2026, 10:37
****** Service
****** service, went to the Bootlegger's at the point mall and had to wait forever for service while all the other people who came after us who were white had their table cleaned and even received their drinks while we sat there, we had to leave without getting even the cold drink we ordered or even the table cleaned
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Malusi R
1 reviews | Active since Jan 2020
8 Feb 2026, 10:37
****** Service
****** service, went to the Bootlegger's at the point mall and had to wait forever for service while all the other people who came after us who were white had their table cleaned and even received their drinks while we sat there, we had to leave without getting even the cold drink we ordered or even the table cleaned
0
Replies (0)MM
Margo M
1 reviews | Active since Jan 2020
1 Feb 2026, 14:30
Horrible treatment from manager and staff - Ferndale on Republic
I ordered a Kentucky Style Burger for myself and family. When the order arrives it is definitely not a Kentucky style Burger (I have had it twice at the Olivedale branch), I taste a bit without ever going into the bun. It is tastes exactly as how it looks, burnt dry chicken. The waiter calls another person (I explain again), the first one actually did say the Burger is not supposed to be like that. The manner I was doing this very calm but explaining. Then they call another person, this is when the problem starts, very patronizing, condescending, rude tone...I am still calm. She speaks raises her voice proceeds to tell me to leave her restaurant. I went past the branch I have had the meal from. They see the Burger that my son's girlfriend did not finish they definitely confirm that this is not it. Right now as am typing this because I had order one take away from my other son who didn't want to come with, his Burger is missing the top part of the bun. I called and I tell them I'm writing a review the guy who picked up just said I am a ****, they called the other branch and the other branch says I'm a **** too. Head Office knows about this already and I'm a ****. The issue here besides being treated rudely is the lack of accountability, it is appalling and I wonder if this is what you stand for as a brand. The treatment and service I got was horrible. Ask that lady manager to do better and to adjust her tone when speaking to customers
Helpful (0)
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Margo M
1 reviews | Active since Jan 2020
1 Feb 2026, 14:30
Horrible treatment from manager and staff - Ferndale on Republic
I ordered a Kentucky Style Burger for myself and family. When the order arrives it is definitely not a Kentucky style Burger (I have had it twice at the Olivedale branch), I taste a bit without ever going into the bun. It is tastes exactly as how it looks, burnt dry chicken. The waiter calls another person (I explain again), the first one actually did say the Burger is not supposed to be like that. The manner I was doing this very calm but explaining. Then they call another person, this is when the problem starts, very patronizing, condescending, rude tone...I am still calm. She speaks raises her voice proceeds to tell me to leave her restaurant. I went past the branch I have had the meal from. They see the Burger that my son's girlfriend did not finish they definitely confirm that this is not it. Right now as am typing this because I had order one take away from my other son who didn't want to come with, his Burger is missing the top part of the bun. I called and I tell them I'm writing a review the guy who picked up just said I am a ****, they called the other branch and the other branch says I'm a **** too. Head Office knows about this already and I'm a ****. The issue here besides being treated rudely is the lack of accountability, it is appalling and I wonder if this is what you stand for as a brand. The treatment and service I got was horrible. Ask that lady manager to do better and to adjust her tone when speaking to customers
0
Replies (0)CB
Charlotte B
1 reviews | Active since Jan 2020
9 Jan 2026, 13:01
Solid coffee
Coffee was solid and the place had a good vibe. Food came out warm. Enjoyed the visit.
Helpful (0)
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Charlotte B
1 reviews | Active since Jan 2020
9 Jan 2026, 13:01
Solid coffee
Coffee was solid and the place had a good vibe. Food came out warm. Enjoyed the visit.
0
Replies (0)IG
Isabella G
1 reviews | Active since Jan 2020
23 Dec 2025, 14:04
Coffee was good
Coffee was good and the shop had a nice vibe. Barista wasn’t chatty, but got the order right. Works for me.
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Isabella G
1 reviews | Active since Jan 2020
23 Dec 2025, 14:04
Coffee was good
Coffee was good and the shop had a nice vibe. Barista wasn’t chatty, but got the order right. Works for me.
0
Replies (0)LP
K
Kerry
1 reviews | Active since Jan 2020
31 Aug 2025, 11:46
Thank you, Nani, for making every morning a little brighter.
Good afternoon, I’d like to leave a glowing review for Nani at the Bootlegger Cape Quarter branch. The morning shift team is our absolute favorite, and Nani is truly the heart of it all. He is dedicated, hardworking, and always goes the extra mile—you can genuinely see he’s the engine that keeps everything moving. Our mornings just aren’t the same without him (and my flat white!). What’s even more impressive is that he remembers exactly how I like my coffee, along with the orders of more than 10 of my colleagues. Nani’s customer service is simply outstanding—friendly, attentive, and consistent. He sets the tone for our day and always makes us feel welcome. He is AWESOME! Thank you, Nani, for making every morning a little brighter.
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Kerry
1 reviews | Active since Jan 2020
31 Aug 2025, 11:46
Thank you, Nani, for making every morning a little brighter.
Good afternoon, I’d like to leave a glowing review for Nani at the Bootlegger Cape Quarter branch. The morning shift team is our absolute favorite, and Nani is truly the heart of it all. He is dedicated, hardworking, and always goes the extra mile—you can genuinely see he’s the engine that keeps everything moving. Our mornings just aren’t the same without him (and my flat white!). What’s even more impressive is that he remembers exactly how I like my coffee, along with the orders of more than 10 of my colleagues. Nani’s customer service is simply outstanding—friendly, attentive, and consistent. He sets the tone for our day and always makes us feel welcome. He is AWESOME! Thank you, Nani, for making every morning a little brighter.
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Replies (0)