EV
Emmie van Wyk/Smit
Active since Feb 2013
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Bootlegger or peg leg?
I had an extremely disappointing experience at the Brackenfell branch. The lack of service and basic operational competence was, quite frankly, astonishing. Upon entering, I was not greeted and had to ask whether I could place an order. Paying for my order proved even more difficult. The young male staff member responsible was on his phone and did not even acknowledge that I, the only customer in the shop, was waiting. When I attempted to pay, he was unable to locate my table on the system, causing further delays while I was trying to get to my next appointment. The situation became even more absurd when I offer to help. On instruction “go check your table number” I discover that the tables did not have any numbers. I desperatly wanted to pay. But how does one check a number that simply does not exist? To make matters worse, a female (she said she was the manager) arrived but offered little assistance beyond a whispered explanation that was impossible to hear or understand. It left one wondering whether she was uncomfortable addressing the issue directly, unsure of the system herself, or reluctant to correct her staff member. The entire experience reflected a serious breakdown in basic customer service, communication, and management oversight. It was frustrating, time-wasting, and entirely avoidable.
0 replies
10 months ago
Boardmans, But Barely
Days have passed since the estimated delivery date, yet the partner in question denies any involvement with the Boardmans parcels. Emails and phone calls remain unanswered, and the only response received was a vague Messenger message that provides no relevant information.
0 replies
11 months ago
Capitec, is this the real you?
After making several transactions over a few years to two reputable international companies, I suddenly found I could no longer complete payments using my Capitec account. Despite proving that I knew how to navigate the app and had sufficient funds—reassuring the youthful staff that I’m not the clueless retiree I may appear to be—they accepted my concerns, but couldn't resolve the issue. Instead, they simply closed the matter. I am highy disappointed at the level of service at this insitution where I invest in funds and shares.
116 replies
26 months ago
Sabre Paints? Dont go there!
After a mere three years, the paintwork on our house is so faded and discolored that it needs a new coat of paint. We don't experience the "exceptional quality and service delivery, high-quality" and not the "strong customer relationship" promise. More than 200 houses in our estate are experiencing the same issue. The estate is not even completed and handed over; some houses are brand new.
0 replies
30 months ago
Cattle Baron. Swindle Baron
Food great. Service great. BUT the manager admits that he is aware of overcharging. Items on own our invoice were overcharged by up to more than 30%. Without any rectification.
0 replies
30 months ago
Coricraft? Rather not!
Coricraft Century City don't communicate, follow up, or give feedback. You select and pay and then, you're out on your own. Either select a different furniture store or at least, the very least, the very, very least, a different branch.
0 replies
30 months ago
Coricraft. Missing in action
No updates. No communication. We bought lounge and dining room furniture. Less than a week before the agreed-upon delivery date, Coricraft Canal Walk is not able/willing to give feedback on the status of the order. We don't know whether the 50% deposit has been received by Coricraft, and/or whether the order has been placed. Cannot understand why information is omitted.
72 replies
36 months ago
Much appreciation for Capitec & Mercantile & Cornel Venter
After using Capitec's international award-winning app for around 30 months, choosing Mercantile for our NOC made absolute sense. And that a wise decision that was! Even though the directors/office-bearers were on two continents and never set foot in a Mercantile Bank, our account was opened online. We appreciate the professionalism of Cornel Venter, Business Banker at the Relationship Suite: Your levels of knowledge and service are what we wish South Africa. Thank you once again, Cornel.
53 replies
37 months ago
2 months and counting
Dear Mercantile Bank On 20 February, we submitted all the documents required to open an account for our non-profit company. We decided on this institution because of the former excellent service from Capitec and Mercantile Banks. Today, almost two months later, we still not have an account. Admin processes and a multi-departmental system are blamed for the disaster. If that is true, every company that applies experiences the same frustration. In the meantime, we could not participate in funding options because we don't have a bank account. We want this issue resolved before Friday. Please note: Contact me vua email, since I am abroad and not using my SA number
53 replies
38 months ago
FNB now what now
An FNB account was opened in my name. I am not an FNB account holder and don't live in SA. I reported this suspicious behaviour to FNB Premier. For more than a week now, I have not received any feedback. Investigation information: Inquiry 5096182Q Thandi Khambule Premier Banker FNB Premier Tel: (087) 5777 000
159 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)