****mers! ************s! Zero after sales service!!

Lost connection and logged a ticket 2 weeks ago. They promised to send a technician but no one came. Connection was restored a day or 2 after without any assistance from them, which clearly meant a faulty cable. Last week Friday we lost connection again and logged a call. They again said a technician would be sent. On Saturday we had work scheduled to start on our roof. I called again on Saturday and on Sunday, still no technician! The technician only came on Tuesday. Trying to find an easy way out he claimed the cable had been damaged by the guys who worked on the roof. I told him he’s talking nonsense because the fault predated the work which started after the third time reporting the fault, and that there was no internet by the time they started the work. Now they’re trying to ****** me to pay a call out fee for a fault that wasn’t on our end, adamant that the fault was due to the work carried out on our roof! I WILL JOT BE VICTIMISED BY USELESS IDIOTS!