BH
Border Herotel
Unclaimed Business
BH
Border Herotel
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
-100Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePF
Peter-john Ferreira
1 reviews | Active since Jan 2020
28 Jul 2025, 15:05
Border herotel worst WiFi service provider you could ever use !!!!!!!!!
Most useless WiFi providers , wouldn’t even give them a 1 star rating but unfortunately I have to at least do that to make a review . Everytime I phone about my connection it’s always department I get out through no one can actually do their jobs and they are rude when they talk to you it’s been over 4 days now of false promises even after I made payment there’s no care or worry in the world about customer service or customer satisfaction absolutely disgusted
Helpful (0)
|Replies (0)PF
Peter-john Ferreira
1 reviews | Active since Jan 2020
28 Jul 2025, 15:05
Border herotel worst WiFi service provider you could ever use !!!!!!!!!
Most useless WiFi providers , wouldn’t even give them a 1 star rating but unfortunately I have to at least do that to make a review . Everytime I phone about my connection it’s always department I get out through no one can actually do their jobs and they are rude when they talk to you it’s been over 4 days now of false promises even after I made payment there’s no care or worry in the world about customer service or customer satisfaction absolutely disgusted
0
Replies (0)FJ
Francina J
1 reviews | Active since Jan 2020
24 Jun 2025, 16:28
****mer *******
Herotel is shameless and a ****mer disconnect our services for an account that is due on the 10th July than when we enquire they insist us to pay we make the payment now they tell me we will be connected again after 3 day daylight ******* you received our money but now we can't get services for 3 days so our money is just going for nothing I so wish u get competition here in Queenstown sies you robbing us from our hard earned money... don't join herotel if u see them run for your life cause they will such you dry and I will lay a complaint with icasa
Helpful (0)
|Replies (0)FJ
Francina J
1 reviews | Active since Jan 2020
24 Jun 2025, 16:28
****mer *******
Herotel is shameless and a ****mer disconnect our services for an account that is due on the 10th July than when we enquire they insist us to pay we make the payment now they tell me we will be connected again after 3 day daylight ******* you received our money but now we can't get services for 3 days so our money is just going for nothing I so wish u get competition here in Queenstown sies you robbing us from our hard earned money... don't join herotel if u see them run for your life cause they will such you dry and I will lay a complaint with icasa
0
Replies (0)TW
Terry W
1 reviews | Active since Jan 2020
16 Apr 2025, 17:59
Disgusting treatment of customers.
In the last two months we have had so much down time. Every time I try call the support line after hours number. I’ve been holding on for two and a half hours with no answer. The so called support whatup line no response over three hours now holding on and so frustrated and I’m done with herotel and there don’t care attitude for there customers. So sad that we treated with such disrespect. Good bye herotel and good riddance. Very disgusted customer.
Helpful (0)
|Replies (0)TW
Terry W
1 reviews | Active since Jan 2020
16 Apr 2025, 17:59
Disgusting treatment of customers.
In the last two months we have had so much down time. Every time I try call the support line after hours number. I’ve been holding on for two and a half hours with no answer. The so called support whatup line no response over three hours now holding on and so frustrated and I’m done with herotel and there don’t care attitude for there customers. So sad that we treated with such disrespect. Good bye herotel and good riddance. Very disgusted customer.
0
Replies (0)GM
Gugu M
1 reviews | Active since Jan 2020
17 Oct 2024, 01:29
****mers! ************s! Zero after sales service!!
Lost connection and logged a ticket 2 weeks ago. They promised to send a technician but no one came. Connection was restored a day or 2 after without any assistance from them, which clearly meant a faulty cable. Last week Friday we lost connection again and logged a call. They again said a technician would be sent. On Saturday we had work scheduled to start on our roof. I called again on Saturday and on Sunday, still no technician! The technician only came on Tuesday. Trying to find an easy way out he claimed the cable had been damaged by the guys who worked on the roof. I told him he’s talking nonsense because the fault predated the work which started after the third time reporting the fault, and that there was no internet by the time they started the work. Now they’re trying to ****** me to pay a call out fee for a fault that wasn’t on our end, adamant that the fault was due to the work carried out on our roof! I WILL JOT BE VICTIMISED BY USELESS IDIOTS!
Helpful (0)
|Replies (0)GM
Gugu M
1 reviews | Active since Jan 2020
17 Oct 2024, 01:29
****mers! ************s! Zero after sales service!!
Lost connection and logged a ticket 2 weeks ago. They promised to send a technician but no one came. Connection was restored a day or 2 after without any assistance from them, which clearly meant a faulty cable. Last week Friday we lost connection again and logged a call. They again said a technician would be sent. On Saturday we had work scheduled to start on our roof. I called again on Saturday and on Sunday, still no technician! The technician only came on Tuesday. Trying to find an easy way out he claimed the cable had been damaged by the guys who worked on the roof. I told him he’s talking nonsense because the fault predated the work which started after the third time reporting the fault, and that there was no internet by the time they started the work. Now they’re trying to ****** me to pay a call out fee for a fault that wasn’t on our end, adamant that the fault was due to the work carried out on our roof! I WILL JOT BE VICTIMISED BY USELESS IDIOTS!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jul 2024, 05:21
Herotel sucks
I'm struggling now for 7 months with connection, line speed, an operator uploaded un registered software onto my modem, and stuffed it up, so that in was needed to be replaced, was off line for 2.5 days, with a struggle I got a discount of R47, which has Not yet been de ducted from my account, the technician which came to replace the faulty modem had a faulty laptop to do his work, setting up the new modem took a meer 4 hrs to setup, after which a 2nd tech was called, This is the worst Internet supplier I have had in years. Can't wait to end this contract, the line speed is so ****, I can't even do a speed test
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jul 2024, 05:21
Herotel sucks
I'm struggling now for 7 months with connection, line speed, an operator uploaded un registered software onto my modem, and stuffed it up, so that in was needed to be replaced, was off line for 2.5 days, with a struggle I got a discount of R47, which has Not yet been de ducted from my account, the technician which came to replace the faulty modem had a faulty laptop to do his work, setting up the new modem took a meer 4 hrs to setup, after which a 2nd tech was called, This is the worst Internet supplier I have had in years. Can't wait to end this contract, the line speed is so ****, I can't even do a speed test
0
Replies (0)JW
NCK
Nomampondomise Cynthia Kalipa-Mini
1 reviews | Active since Jan 2020
2 Dec 2023, 10:19
2 weeks of no connection
It's now two weeks of no internet connection. A promise was made to send a technician this Saturday but as I write this review it's 12:15, there's no indication that someone will come fix this problem. Last week I missed a crucial online meeting because of this challenge and it seems this is going to be ongoing but I am paying for the service.
Helpful (0)
|Replies (0)NCK
Nomampondomise Cynthia Kalipa-Mini
1 reviews | Active since Jan 2020
2 Dec 2023, 10:19
2 weeks of no connection
It's now two weeks of no internet connection. A promise was made to send a technician this Saturday but as I write this review it's 12:15, there's no indication that someone will come fix this problem. Last week I missed a crucial online meeting because of this challenge and it seems this is going to be ongoing but I am paying for the service.
0
Replies (0)DJ
Doug J
1 reviews | Active since Jan 2020
30 Aug 2023, 07:40
Herotel is a USELESS company that does not respond yo queries nor return calls!
Firstly this company tried to run a cable in front of my sea view. After an abusive verbal altercation they buried the cable past my wall. I now have a new tenant who wants Fibre. She app**** for an installation connection in June 2023. No luck even after 4 phone calls and promises of a return call She phoned again and registered another installation connection. I then took over the calls. Every single office person I spoke to promised a return call either within an hour or the same day. Guess what?
Helpful (0)
|Replies (0)DJ
Doug J
1 reviews | Active since Jan 2020
30 Aug 2023, 07:40
Herotel is a USELESS company that does not respond yo queries nor return calls!
Firstly this company tried to run a cable in front of my sea view. After an abusive verbal altercation they buried the cable past my wall. I now have a new tenant who wants Fibre. She app**** for an installation connection in June 2023. No luck even after 4 phone calls and promises of a return call She phoned again and registered another installation connection. I then took over the calls. Every single office person I spoke to promised a return call either within an hour or the same day. Guess what?
0
Replies (0)