Urgent: Incorrect Credit Listing – Immediate Correction Required

I paid up this account account with you but it's brought back onto my credit profile as an account in arrears. I reached to your staff but I'm ignored. This is the comms shared with Atlas Finance too; they are also ignoring me.

Please fix this:

" Atlas Finance reloaded a paid up account onto my credit profile as an account in arrears. This has affected my credit scoring and payment behavior negatively and got declined applying for a loan based on one of my accounts in arrears. Only to check my profile, Atlas Finance reloaded the settled account under accounts in arrears. I have a paid up letter and dealt with the Atlas Finance team closing this account after I settled it. But today I'm ignored escalating this matter to be resolved, worse my credit health has a dent already.

I'll seek legal action to address this nonsense.

This is the email I sent to the person who was involved during the closure of this account on the bureau.

' Good day Roderick, Why have you reloaded a settled account back onto my credit profile as if it is in arrears?

This is completely unacceptable. Do you understand the serious consequences this has caused me? Because of your company’s negligence, I have been declined a loan that I urgently needed.

This error has directly impacted my financial position and should never have happened in the first place.

I expect this to be corrected immediately. Please treat this as urgent and provide written confirmation as soon as the correction has been made. ' "