MT
Mduduzi T
Active since Jul 2017
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Urgent: Incorrect Credit Listing – Immediate Correction Required
I paid up this account account with you but it's brought back onto my credit profile as an account in arrears. I reached to your staff but I'm ignored. This is the comms shared with Atlas Finance too; they are also ignoring me. Please fix this: " Atlas Finance reloaded a paid up account onto my credit profile as an account in arrears. This has affected my credit scoring and payment behavior negatively and got declined applying for a loan based on one of my accounts in arrears. Only to check my profile, Atlas Finance reloaded the settled account under accounts in arrears. I have a paid up letter and dealt with the Atlas Finance team closing this account after I settled it. But today I'm ignored escalating this matter to be resolved, worse my credit health has a dent already. I'll seek legal action to address this nonsense. This is the email I sent to the person who was involved during the closure of this account on the bureau. ' Good day Roderick, Why have you reloaded a settled account back onto my credit profile as if it is in arrears? This is completely unacceptable. Do you understand the serious consequences this has caused me? Because of your company’s negligence, I have been declined a loan that I urgently needed. This error has directly impacted my financial position and should never have happened in the first place. I expect this to be corrected immediately. Please treat this as urgent and provide written confirmation as soon as the correction has been made. ' "
0 replies
2 months ago
Urgent: Incorrect Credit Listing – Immediate Correction Required
Atlas Finance reloaded a paid up account onto my credit profile as an account in arrears. This has affected my credit scoring and payment behavior negatively and got declined applying for a loan based on one of my accounts in arrears. Only to check my profile, Atlas Finance reloaded the settled account under accounts in arrears. I have a paid up letter and dealt with the Atlas Finance team closing this account after I settled it. But today I'm ignored escalating this matter to be resolved, worse my credit health has a dent already. I'll seek legal action to address this nonsense. This is the email I sent to the person who was involved during the closure of this account on the bureau. ' Good day Roderick, Why have you reloaded a settled account back onto my credit profile as if it is in arrears? This is completely unacceptable. Do you understand the serious consequences this has caused me? Because of your company’s negligence, I have been declined a loan that I urgently needed. This error has directly impacted my financial position and should never have happened in the first place. I expect this to be corrected immediately. Please treat this as urgent and provide written confirmation as soon as the correction has been made. '
53 replies
2 months ago
Formal Complaint – Failure to Correct Inaccurate Credit Listings
I am formally lodging a complaint regarding Experian’s continued failure to correct inaccurate information on my credit profile, despite being provided with supporting documentation. The Atlas account, which was settled in full over a year ago, has been reinstated on my profile under Accounts in Arrears. A paid-up letter was submitted to Experian at the time of settlement, and the account was closed. Without explanation, it has now reappeared, negatively impacting my credit score. My repeated queries have been met with generic, templated responses that do not address the documentation or the substance of my complaint. The most recent response ignored the paid-up letter entirely. In addition, a Discovery Insure entry was mistakenly updated to Experian’s platform. Discovery formally communicated with Experian requesting its removal, yet the incorrect listing remains on my profile three months later. I have also been instructed to dispute these matters via the website; however, the affected account does not appear as an option on the system, effectively preventing me from exercising my right to dispute inaccurate information. In an attempt to resolve the matter urgently, I went to Experian’s offices in person. I was informed that no members of the public are permitted to enter and that no in-person assistance is available. With online channels failing to address serious reporting errors, there appears to be no effective escalation mechanism. As a registered credit bureau, Experian has statutory obligations under the National Credit Act and POPIA to ensure that consumer credit information is accurate and up to date. The continued listing of settled and incorrectly reported accounts, despite formal notification and supporting evidence, constitutes a serious compliance concern. I request the immediate removal of the reinstated Atlas account and the incorrect Discovery Insure listing, together with written confirmation of correction. Failing urgent resolution, I will proceed with escalation to the National Credit Regulator and the Credit Ombud for formal investigation. Stop it with these robotic responses that does not address human, real issues.
53 replies
3 months ago
Delayed Appreciation Post
Thank you for driving me. I would also like to take this opportunity to express my appreciation for the chance to be part of your client base.
56 replies
3 months ago
Cancelling All my products with you soon. I can't deal with such chaos since I joined
More than a month now, this policy record is still not removed from my credit profile yet The DISCOVERY INSURE SHORT TERM INSURANCE team confirmed it's removed. I don't understand the level of incompetence from this team. It's really disappointing. The disgusting part is that this appearing negatively on my profile and I demand it removed immediately.
112 replies
3 months ago
Disgusted by the Nimble Staff unprofessionalism and arrogance!
Nimble Group staff gambles with people's credit health statuses. It's been more than a month since I settled the HomeChoice account with them and had to struggle to get the paid up letter yet I was told it will be available a week after settled. I got the paid up letter and the account is still not updated on the credit bureau to show it was settled. I called in at Nimble and they said they will update it soon. Still no sign of update on the credit bureau plus they stopped communicating with me after the payment, immediately. They never reached out to me on the first complaint published here on HelloPeter, I had to once again call them to follow up on my complaint. The CEO of Nimble Group should be ashamed running such a company with bad service to the community. Disgusting! What a useless Admin team this company has!
56 replies
4 months ago
Disappointing Service
I don't understand the level of negligence with Discovery Insure team. Due to their negligence upon signing up for short term insurance with them, now my credit profile has a negative status of a lapsed policy. Discovery Insure team confirmed to me an unknow Capitec account used on my policy as an account to debit. This has not been fixed. Plus, their calls are recorded and I would like to believe notes are taken for such calls to ensure there's no unnecessary follow-up steps with the client/client's policy... Now they are denting my profile with lapsed policies statuses. I need this deleted from my profile immediately because you caused this issue as Discovery Insure. I need this status gone in the next 7 working days.
168 replies
4 months ago
Disappointed With Communication and Sense of Urgency
This company offers the best service compared to its competitors, until you’re unfortunately involved in insurance claims. This is one frustrating part you’d not want to deal with the Drive team. Very disappointing. No sense of urgency or ubuntu as the one you get during the sale process! The panel beater finished working on my car but can’t release it until Drive has paid. I called in at Drive and stated this case and that I urgently and “kindly” need their help processing the payment to the panel beater as soon as possible. It’s 4 hours later no feedback, I’m the one who keeps calling every hour. Despite my request that I urgently need to be home due to losing a brother, no sense of ubuntu to at least get that one person to fast track the process. Very undecided with this deal now! Fair enough the panel beater only notified Drive about the work completion late yesterday when I was there to collect the car and I couldn’t take the car until it’s paid for. Drive said to make the payment first thing in morning but here we are no one knows the status of the payment and POP cannot be sent out…
0 replies
4 months ago
Absolutely Disgusted by Nimble’s Service – URGENT FIX REQUIRED!
I am extremely disgusted with the service I have received. I paid up my HomeChoice account with Nimble, and the moment I sent through the Proof of Payment, all communication stopped, especially now when I urgently need my paid-up letter. I have sent multiple emails, and not a single one has been acknowledged or responded to. Not long ago, I escalated a similar issue all the way to the CEO, and suddenly I received immediate responses. It is disappointing that clients have to escalate matters to the highest level just to get basic assistance. What’s even worse is that on my credit profile, the balance has been updated to R1 outstanding instead of updating the account to CLOSED/SETTLED. This kind of negligence from a debt collection company is unacceptable. These are the kinds of mistakes that negatively impact and tarnish people’s lives. I need this fixed urgently; Update the account to the correct status: CLOSED / SETTLED Provide me with my paid-up letter immediately This level of service is beyond disappointing. I expect urgent resolution.
106 replies
5 months ago
Appreciation Review
Thank you for giving me a second chance to revive my credit health.
71 replies
Review Distribution
5 Star
3 (10.344827586206897%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
24 (82.75862068965517%)