Bosch Car Service Rosslyn Auto_ Complaint regarding poor service

Bosch Car Service Rosslyn Auto Frans Du Toit St, Unit G5 Akasia 0200 012 568 1142

01 August 2025

Attention: Bp Rantol Motor & Engineering (Pty)Ltd

Complaint Regarding Poor Service

I am writing to express my dissatisfaction with the service I received since 17 July 2025 till today at Frans Du Toit St, Unit G5 Akasia 0200. I drop off my motor vehicle Audit A5 - Sports back for testing and repairs together with a diagnostic report from Auto Tech Shandis that indicated that the fault is with "Comfort System Central Module" the results indicated that there is no communication between "Comfort System Central Module", the ignition, key and the ECU. Recommendation was that the Comfort System Central Module needs to be replaced, and I indicated that Bosch Car Service Rosslyn Auto may run their own diagnostics. This report and results were provided to me within 2 hours by Auto Tech Shandis

As of 01 August 2025, Bosch Car Service Rosslyn Auto has not given me any tangi tangle feedback in relation to what appears be a problem based on their diagnostic report, despite the fact that the motor vehicle has been at their premises for more than 15 day and the only feed back I have been receiving since the 22 July to date is that the technicians are running test on the motor vehicle and they have failed to determine what is the problem. On the 28 July we then agreed that if Bosch Car Service Rosslyn Auto is unable to find the fault or repair the car, then the best option was for me to take deliver of the car to another approved RMI

On the 29 July I was told that the computer box of the car together with the key have been taken to another service provider outside the premises of Bosch Car Service Rosslyn Auto for further testing. On 30 July Bosch Car Service Rosslyn Auto indicated that they have not received feedback from the service provider, I then requested that I be updated the matter during the day, or the contact details of the service provider be shared with me. Feedback nor contact details were shared with me. Today when I called, I was informed that there are still no results on computer box, I then requested to take delivery of the motor vehicle to ship it another RMI and I was told that Bosch Car Service Rosslyn Auto does not have knowledge of where the workshop of the external service provider who has the computer box and the car key and arrangement will be made that I get delivery of the vehicle on the 04 August 2025.

The absence of a car for over 15 days has affected my livelihood and I am unable to go to work and this situation is unacceptable.

If Bosch Car Service Rosslyn Auto was unable to determine what if faulty on the car and unable to repair it, I was supposed to be informed of that failure within a week so that I can ship the car to another approved RMI, however Bosch Car Service Rosslyn Auto has concluded that they would keep my car with them from the 17 July 2025 to the 04 August 2025 (18 days) for absolutely no concrete reason but to run tests every day for 18 days

To resolve this issue, I request that Bosch Car Service Rosslyn Auto assemble all the parts of the car and arrange delivery of my motor vehicle in the condition that I left with at their premises today 01 August 14:00 so that I can ship it to the nearby approved RMI for testing and repairing/replacement of whatever part that is faulty.

Thank you for your time and attention to this matter.