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phillip M
Active since Jun 2015
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5 reviews9 months ago
Bosch Car Service Rosslyn Auto_ Complaint regarding poor service
Bosch Car Service Rosslyn Auto Frans Du Toit St, Unit G5 Akasia 0200 012 568 1142 01 August 2025 Attention: Bp Rantol Motor & Engineering (Pty)Ltd Complaint Regarding Poor Service I am writing to express my dissatisfaction with the service I received since 17 July 2025 till today at Frans Du Toit St, Unit G5 Akasia 0200. I drop off my motor vehicle Audit A5 - Sports back for testing and repairs together with a diagnostic report from Auto Tech Shandis that indicated that the fault is with "Comfort System Central Module" the results indicated that there is no communication between "Comfort System Central Module", the ignition, key and the ECU. Recommendation was that the Comfort System Central Module needs to be replaced, and I indicated that Bosch Car Service Rosslyn Auto may run their own diagnostics. This report and results were provided to me within 2 hours by Auto Tech Shandis As of 01 August 2025, Bosch Car Service Rosslyn Auto has not given me any tangi tangle feedback in relation to what appears be a problem based on their diagnostic report, despite the fact that the motor vehicle has been at their premises for more than 15 day and the only feed back I have been receiving since the 22 July to date is that the technicians are running test on the motor vehicle and they have failed to determine what is the problem. On the 28 July we then agreed that if Bosch Car Service Rosslyn Auto is unable to find the fault or repair the car, then the best option was for me to take deliver of the car to another approved RMI On the 29 July I was told that the computer box of the car together with the key have been taken to another service provider outside the premises of Bosch Car Service Rosslyn Auto for further testing. On 30 July Bosch Car Service Rosslyn Auto indicated that they have not received feedback from the service provider, I then requested that I be updated the matter during the day, or the contact details of the service provider be shared with me. Feedback nor contact details were shared with me. Today when I called, I was informed that there are still no results on computer box, I then requested to take delivery of the motor vehicle to ship it another RMI and I was told that Bosch Car Service Rosslyn Auto does not have knowledge of where the workshop of the external service provider who has the computer box and the car key and arrangement will be made that I get delivery of the vehicle on the 04 August 2025. The absence of a car for over 15 days has affected my livelihood and I am unable to go to work and this situation is unacceptable. If Bosch Car Service Rosslyn Auto was unable to determine what if faulty on the car and unable to repair it, I was supposed to be informed of that failure within a week so that I can ship the car to another approved RMI, however Bosch Car Service Rosslyn Auto has concluded that they would keep my car with them from the 17 July 2025 to the 04 August 2025 (18 days) for absolutely no concrete reason but to run tests every day for 18 days To resolve this issue, I request that Bosch Car Service Rosslyn Auto assemble all the parts of the car and arrange delivery of my motor vehicle in the condition that I left with at their premises today 01 August 14:00 so that I can ship it to the nearby approved RMI for testing and repairing/replacement of whatever part that is faulty. Thank you for your time and attention to this matter.
0 replies
13 months ago
Lack of integrity and no customer service
I am writing to express my dissatisfaction with the service I’ve received from Innovation Group. I have both a service and scratch and dent with innovation and I am extremely unhappy. My service plan was purchased on 26 October 2024 for R 45895.68 including VAT. On the day of the service ,06 March 2025, Innovation Group did not authorised payment for my 1st service indicating that I purchased a 165000 km instead of 180 000 Km and therefore indicated that the service plan needs to be amended to start with 180 000 Km and that the amendment with results in a R 6000 short fall, I agreed and made amendments with the finance house. On the 06th March I was informed that the process to amend the policy take 3 to 4 working days. Today it’s the 17th and Innovation Group has not provided the car dealer with the authorisation to commence with services my car. When you call and request to speak to one of their team leaders the customer service agents will put you on hold for 45 minutes. I have spent R800 worth of airtime over the past two weeks in an attempt to service my car and I cant even afford airtime anymore and none of the agents in the customer service division ware responding to my follow up emails on the matter. Today my car has not been service because Innovation Group do not value or care about their client The only respond you will get from them is that on your complain is that “Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavour to provide feedback in a timeous manner” which is an indicative of a company that does not have integrity to investigate and close off on matters. My recent interactions were with the following: , 2 Lebohang, 3, Lerato 4. Sandisiwe, 5, Kgomotso Mahlatsi – Team leader, 6. Franse Chauke – Team leader, 7. Helen Moyo – Team leader and 8 Tshepiso
53 replies
93 months ago
DSTV Refuses to refund over payments
Peter Help me get my refund DSTV (MultiChoice) agents are incompetent, liars and are contradicting themselves, they can also do whatever it takes not to pay out refunds for over payments of accounts, and all they do is respond to customers without Below is my scenario to support the above and I have written emails and names of people I dealt with On the 01 July my contract expired with DSTV and was disconnected and I was not notified and I thought that I might have missed a payment then immediately deposited R860 into multichoice bank account, upon contacting them to reconnect I was told of the contract expiring and I did not have to pay all I needed was to give them permission to re-new the contract, then I did that and further requested a refund and was told that I need to email my ID, proof of payment and bank statements, I have since emailed and contacted the customer centre more than 10, every time I make a follow up I am I am told that I need to email proof of payment dated the 02 August, I have emailed this on a multiple times and I have evidence and reference number ( I did this on the 04th, 05th and 6th - Reference # ********** 5) I made follow ups on the doc submitted everyday on since the 5th to the 10th) On the 7th Thato Molefe an agent sent me an email that reads as follows “We have requested a refund of R1047.21 this request is still pending approval. Once approved funds will be deposited into the bank account whose details you have provided" On the 10th the very same Thato Molefe sent me another email that reads as follows "Kindly provide us with proof of payment dated 14/7/18, in order for us to process the refund. I have dealt with the following people so far excluding the once on the phone: 1. Nomthandazo Khumalo 2. Simangele Lucia Dubazane 3. Lebogang Mauwane 4. Pearl Mbeuue and Thato Molefe ( the most contradictory of them all) I need multichoice to deposit my refund today 11 August 2018 before the end of the day
159 replies
131 months ago
Respond on mails and calls
Two week ago I reported complain against Creditworx on Hellopeter for not providing me with the settlement letter when I wanted to pay, 2 hours after reporting I got my letter and amount to be paid, after paying I requested a paid up letter and Geraldine read the email but she did not respond, even today I have not received any any response on my mails and a paid up letter has not been provided, Creditworx prolongs removing people on ITC and creating bad profile on us intentionally.
76 replies
132 months ago
prolonging default account
I have been making calls for the past two weeks to obtain settlement offer and banking details, so far I spoke to 5 agents all whom told me my letter and banking details will be emails a day after the call. It's been two weeks and I have spend over R300 on airtime calling to arrange payment and till to today I have not received any detail. I believe this is a way to keep people listed while charging them interest
76 replies
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