Extremely Poor Service, Questionable Workmanship and ********* Conduct

I strongly advise anyone who values their vehicle and their money to avoid using this workshop.

What should have been a straightforward thermostat sensor replacement (Sensor price: R800.00) turned into a frustrating and costly experience. I was charged R7,900 for the repair, yet only two days later the water pump failed, raising serious concerns about the quality of the workmanship and the thoroughness of the initial assessment. The Service Advisor, Edwin claimed that for a week, his guys ran stringent testing on the vehicle to ensure that "everything was in order."

To make matters worse, the workshop later (a week after)removed my engine cover when they were inspecting the water pump and never refitted it. Despite multiple requests, they have still not returned it.

In addition, a refund that was owed to me was not processed when promised. I had to repeatedly call and send messages for over a week before the refund was finally paid, let alone the multiple visits to their offices just to get assistance as they kept making excuses that they didn't have internet.

The entire experience reflects poor professionalism, lack of accountability, and unacceptable customer service.

I was later assisted by an independent mechanic who charged me R500 for a pressure test that they had claimed to have done, fitted a new water pump and the car is running perfectly fine. This was all done within 3 hours for an overall cost of R3000 including the pump.

I expected transparency, competent workmanship, and basic respect as a paying customer. Unfortunately, none of these standards were met.

Until the engine cover is returned, this matter remains unresolved.

I would strongly caution anyone considering this workshop to think twice.