MM
Milowo M
Active since Aug 2013
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Extremely Poor Service, Questionable Workmanship and ********* Conduct
I strongly advise anyone who values their vehicle and their money to avoid using this workshop. What should have been a straightforward thermostat sensor replacement (Sensor price: R800.00) turned into a frustrating and costly experience. I was charged R7,900 for the repair, yet only two days later the water pump failed, raising serious concerns about the quality of the workmanship and the thoroughness of the initial assessment. The Service Advisor, Edwin claimed that for a week, his guys ran stringent testing on the vehicle to ensure that "everything was in order." To make matters worse, the workshop later (a week after)removed my engine cover when they were inspecting the water pump and never refitted it. Despite multiple requests, they have still not returned it. In addition, a refund that was owed to me was not processed when promised. I had to repeatedly call and send messages for over a week before the refund was finally paid, let alone the multiple visits to their offices just to get assistance as they kept making excuses that they didn't have internet. The entire experience reflects poor professionalism, lack of accountability, and unacceptable customer service. I was later assisted by an independent mechanic who charged me R500 for a pressure test that they had claimed to have done, fitted a new water pump and the car is running perfectly fine. This was all done within 3 hours for an overall cost of R3000 including the pump. I expected transparency, competent workmanship, and basic respect as a paying customer. Unfortunately, none of these standards were met. Until the engine cover is returned, this matter remains unresolved. I would strongly caution anyone considering this workshop to think twice.
0 replies
2 months ago
Amazing experience from the Outsurance Consultant who took his time to explain the product offering and benefits even when I was reluctant
Amazing experience from the Outsurance Consultant who took his time to explain the product offering and benefits even when I was reluctant. He was very professional and ensured that we were able to look at all avenues to ensure that we get me a suitable car insurance. I am pleased to be joining the family
56 replies
42 months ago
NEDBANK SUBMITTING INCORRECT INFORMATION TO CREDIT BUREAUS TO INCONVENIENCE CLIENTS
My wife has a Nedbank Credit Card that of the first time in nearly 2 years went into arrears in July and August 2022. Second week of September 2022 we paid all arrears and the Account was back to normal have since been using it. 2 weeks ago we realised that Nedbank had updated information with Credit Bureaus and submitted that the Account was still in Arrears in September. To date my wife's credit card on all Credit Bureaus states that it is in arrears and has not been paid. This is affecting the whole family as we had other plans for the month of November. Nedbank is not responding to any emails. This means we are now suffering because Nedbank feels that it is Ok to submit incorrect information to Credit Bureaus and not rectify it immediately when asked to do so.
0 replies
55 months ago
KFC is the garbage that I've always thought it is! Pathetic service!
KFC only has one branch in Mount Frere after they closed the other. They have not bothered to increase staff capacity at the remaining branch. At 17:26 I placed an order for 5 pieces with chips. We were then told to wait for 15 minutes. At 17:57 we were told to wait for another 15 minutes. At 18:05 their electricity went off. We were told they were having issues with their backup. I asked them to just give me my order because it's not complicated. They told me theu couldn't assist. I threw their slip at them because they are the garbage that they are. Health Hazard: No social distance the place was fully packed. It was worse when they held us hostage because they couldn't allow us to leave but couldn't give us our orders. I forced my way out and left my slip there. My order number 299! I left without my order and without my money after an hour of waiting for chicken from a chicken place. Sies!!
0 replies
59 months ago
SASFIN is just PATHETIC!!!
You would swear that when you hear the word SASFIN, then you are about to deal with World Class Service. Well, let me take you through my journey with them: 6 May 2021: Online application for a Business Transactional Account 20 May 2021: They only opened the account after sending a query via Twitter 20 May 2021: There's an Activation SMS I was expected to receive in order to activate my online banking. To my surprise, I did not get anything. I started making calls but everyone was "requesting for the activation code to be resent". 25 May 2021: I sent an email to their customer service. Nothing happened. I then started to call but all I was told was that "we are requesting for the activation code to be resent". 25 May 2021: At about 20:00 I received a Direct Message via Twitter from @Sasfin stating "This has been escallated to our Chief Operating Officer and our Head of Service..." 26 May 2021: I made multiple calls and sent a Direct Message via Twitter to @Sasfin to get assistance but I did not get anywhere. 27 May 2021: Some Relationship Banker named Carmen Cloete sent an email at 08:28, Good day Hope this email finds you well. Do you still need assitance with below? Please provide the account number in Question? Kind regards Carmen" I then replied with the account number immediately. Someone else called me at 09:29 as I was going to meet with CCD Couriers to receive their Bank Card. I told the person that I had not received the Activation Code. I went as far as suggesting that they contact IT and ask them to give them the Code and then they could just sent it to me via email rather. The response was a stubborn "no we don't do that. The code will only be sent via SMS and I have asked them to resend it." At 15:05 I called them again and was told the same story. This is when I decided to take their new card and cut it in half. I further sent an email to the customer service and Carmen their Relationship Banker to rather close their pathetic account. At 15:23 do I not get a call from Carmen? "Mr Mazwane did you receive your Activation Code?" The F*ck would I receive an Activation Code if I am asking you to close the Account. Her response and her attitude was that of "oh well if you want them to close the account, I will ask them to close it." A few minutes after positing this experience on Twitter, I received a call from a lady who said is Ameen. She said she is the Relationship Manager. She tried to remedy the situation but to my surprise, she was praising this "glorious team" that she has. I told her that in as much as she thinks she can change the situation, it is only fair that I share this dreadful experience with the world. I also told her that going ahead and banking with them will just be a gamble. She insisted that she would change things around and I am yet to see it.
0 replies
64 months ago
PATHETIC SERVICE BY MTN SOUTH AFRICA! NEVER TAKE A CONTRACT WITH THEM BECAUSE THEY ARE NEVER REACHABLE!!!
My wife, Nomfezeko Mpiyakhe was advised by MTN to communicate with them via Twitter Direct Messaging. The intention was for us to obtain a settlement letter as her MTN account was written off as bad debt. We managed to only get the amount due with banking details but as for the official settlement letter requested, it remains a dream till this very moment. After failed attempts to obtain the settlement letter we decided to R2200 as opposed to the R2083.35 that was initially provided by MTN. We now need them to provide us with a Paid up Letter so that we know that the account is closed. This has not been possible because MTN is no longer replying to my messages on Twitter DM as per they had requested. What is painful is that they went and flagged this account as a “Default” on ITC without having contacted me ever. This cannot be fair! It’s completely unacceptable and incompetent!!!
0 replies
64 months ago
Easton-Berry Incorporated or Easton-Berry Collections are scammers set to suffocate clients
Out of the scammers that I have come across, Easton-Berry Attorneys deserve to be exposed. My wife had an account with JD Group that we intend to settle on 15 January 2021. She was then under debt review but decided to terminate the process. The JD Group Account was then handed over to them with a settlement balance of R9709.86( capital R9121.06 + Fee R3.45 + Collection Comm R585.35) on 6 November 2020. On 19 November 2020 we paid R7000.00 towards the account. On 8 December 2020 they have added over R3000 worth fees, among others being “Reallocation Adjustment” fee of R2267.72 added on 17 December 2020. On 8 January 2021 they then added R576.39 “Outstanding Commission” fee. I’m no legal expert but when companies exploit customers, I definitely know. Fortunately for us, we have all communication from them and we will challenge this to the end. I just need people to be aware of these Scammers!
56 replies
71 months ago
I failed my wife because of Netflorist’ poor and dishonest service
Lockdown has kept me away from my family for just over 3 months. On 20th May 2020 I decided that I would purchase a small gift for my wife because her birthday is today, 1st June 2020. The reason for me to purchase this gift on 20th May was so that there could be no delay and that I had to also factor in the volumes that Netflorist was getting due to this pandemic. On Friday 29th May I went on their chat option to track the order and was advised that it will certainly be delivered on 1st June as ordered. The consultant further advised that they could not be able to guarantee the time but the date is confirmed. Today, the 1st I went online to track the order only to notice that it was still being processed. I went on their chat site where it took 45 minutes for them to give me a response. I then decided to call them. A consultant put me on hold for 20 minutes and eventually got back to me saying there was a delay and as such, the gift could only be delivered the next day. This was the most painful experience that I could get from such a reputable company that boasts about excellence. Not only did I promise my wife to be on the look out for a small surprise, I was also seen as a husband that can not keep his word. I took to Twitter where I voiced out my pain. Netflorist was quick to reply saying they would like to send me a DM. They further used an excuse that land transportation was an issue. They weird thing is that I have received 2 parcels ordered from Johannesburg after this order. Yet I received them last week. I have since requested for a refund and that the order should be cancelled. I refuse to let this one go. Once I have calmed down, I am certainly seeking legal advice. This has to be the worst thing to happen after Covid19. Disgusting, dishonest and unprofessional service.
0 replies
72 months ago
Pathetic Service from Mr Price
Purchased items on Monday 25th May 2020. On Wednesday I realized that my order had not been processed. I used the online chat system where an incompetent Thobani was more willing to cancel the order as opposed to assisting me. All I need is for Mr Price to change the order so that I can just go to the store and purchase the items I want. Mr Price allows for customers to make online purchases and then collect at the store of one’s choice. How is this different? I further a called the Contact Centre where I was dealt with Eugene. He initially told me that there’s nothing that could be done until I requested to speak to his Supervisor. He then put me on hold for 10 minutes and came back and told me that Walmer Park had the items I had ordered. He further told me that they would cancel my order and send me a voucher in 24-48hours. I told asked why they couldn’t just send an email to the store and then deal with the admin at a later stage? He said he would get back to me. I am writing this 2 hours after our conversation. No communication was sent nor was my call returned. Mr Price, this is pathetic and unprofessional conduct. We all have jobs and we all have things to do. The virus has affected everyone but incompetence cannot be covered by COVID19. This is pathetic and uncalled for. Order number: 107110352051
105 replies
72 months ago
Cell C is Pathetic
Cell C offers the worst service ever. My wife intended to upgrade her contract. The onlive support system does not work. They take forever to return calls. When they eventually do, they don't fulfill their commitments. It is just a nighmare. No need to contact us as we have sent the cancellation letter to custserv@cellc.co.za and sm@cellc.co.za Incident: 200502-000162 p.s. The team handling your Twiiter should refrain from trying to act cool, it is unprofessional and uncalled for. Thanks
105 replies
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1 Star
9 (90%)