NO REFUND NO TRUST - STEER CLEAR OF DEALING WITH BSH

After 5 long months of multiple repairs to a faulty gas stove, they finally agreed it could not be fixed but here I sit after 2 weeks of it being collected with no refund and no-one willing to talk to me or assist me. Senior staff are always 'on the phone', 'at a conference' or 'in the bathroom' so no wonder nothing gets done at BSH.... and NEVER the promised callback. The next stop for me is Bosch in Germany as I can guarantee BSH that they will care that you are running their reputation into the ground